Erica Graham | Page 16

Steve worked to get me exactly what I needed and wanted and worked to get me the best fit car within my picky preferences and slim budget. He was personable and friendly and has kept in good contact with m and worked to get me the best fit car within my picky preferences and slim budget. He was personable and friendly and has kept in good contact with me. Erica was helpful and professional and helped make the "money process" quick and easy. I would recommend this dealership, particularly seeing Steve to anyone. More

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We worked with John Sallman, Erica, and Eric. The service we received from these 3 associates was impeccable. John (our Sales Associate) was very helpful, knowledgeable, and displayed exceptional cu service we received from these 3 associates was impeccable. John (our Sales Associate) was very helpful, knowledgeable, and displayed exceptional customer service. He was very courteous and friendly. We would definitely recommend Toyota of Boardman to everyone who asks for a great customer experience. Thanks everyone. Lorna and David Borelli More

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Had a nice experience trading in my old car for a new (used) car. Staff was excellent and friendly and not pushy at all. Excellent customer service and would recommend them to a friend. (used) car. Staff was excellent and friendly and not pushy at all. Excellent customer service and would recommend them to a friend. More

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Mike was extremely knowlegeable about my vehicle and answered all of my questions. Erica was very efficient in processing my financing paperwork. I felt like I received the best offer on my car possi answered all of my questions. Erica was very efficient in processing my financing paperwork. I felt like I received the best offer on my car possible. They both made the experience pleasureable. I was in and out of the dealership (with my new car) in 1 hour! I would definitely recommend this duo again! More

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I would absolutely recommend this dealership and especially Jim Barth. There was no pressure to purchase and Jim went above and beyond to ensure my husband and I got exactly what we wanted in our, ( especially Jim Barth. There was no pressure to purchase and Jim went above and beyond to ensure my husband and I got exactly what we wanted in our, (my):) new vehicle. Jim made himself available at our convenience on his day off. He has a great sense of humor and deals with honesty and integrity. He is the best salesperson we've ever dealt with when purchasing a vehicle. The deal we got on our trade-in was reasonable and in line with trade-in values. With a $1000.00 rebate, and a $1000.00 dollar graduation incentive discount as well as a few items tossed in to sweeten the deal, we left with a great vehicle at a great price. Jim made that possible. Erica was friendly and efficient making the signing process a breeze. All the personnel at the dealership seemed to function as a team and the atmosphere was friendly and down to earth. Overall, this purchase process was a great experience. Sincerely, Monica and Jeff Enterline More

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Steve was great, I must admit to calling him often for details before the sale and he was always nice and friendly. Erica was also exceptionally friendly and knowledgable. In all, we had an excellent details before the sale and he was always nice and friendly. Erica was also exceptionally friendly and knowledgable. In all, we had an excellent experience with Toyota of Boardman and would deal with them again. We are thrilled with our '09 Prius. I hope the service dept. continues this excellence. More

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As pleasant a car buying experience as we have ever As pleasant a car buying experience as we have ever encountered. Mike Butream is outstanding. We have purchased many cars in the past and look for As pleasant a car buying experience as we have ever encountered. Mike Butream is outstanding. We have purchased many cars in the past and look forward to dealing with Mike in the future. Two years ago I purchased a Tacoma and believe it to be the best of the many trucks that I have owned. Recently; we asked Mike to set up a test drive of a Rav-4. Mike inquired as to what options we preferred and allowed us to test drive both a 4 and six cylinder model. He provided each of us with a cold bottle of water and the assurance that we should take our time and experience both highway abd city driving. All of questions were answered in a friendly and professional manner. A conversation the next day resulted in a tentative deal. Mike Butream then went the extra mile for his customer(s). A discussion about our current lease led to his doing a quick and efficient check and an option that we had not known about became a very pleasant surprise. Thanks Mike for going that extra mile. We look forward to picking up our new vehicle upon our return next week. Erica Graham made the inevitable paperwork fun. Her courtesy and efficiency as well as a great sense of humor was appreciated. The attention to the small things this dealership does so well. Cold drinks as well as hot are provided. The popcorn machine was an added bonus that my wife, Carol truly enjoyed. More

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Steve Bannon made shopping for a car both personable and fun! I was looking for a new car that was a hatchback and had alot of mpg. Steve showed me a Matrix, a dealer-owned Prius, and a Scion. I test dro fun! I was looking for a new car that was a hatchback and had alot of mpg. Steve showed me a Matrix, a dealer-owned Prius, and a Scion. I test drove the Matrix and the Prius. Steve made me feel at home in his dealership, knew his product and answered all of my questions without being overly pushy. I told him I'd be back to test drive the Scion. After looking at more cars at other dealerships, I narrowed my choices down and had my husband come with me to test drive the Prius and Scion. On that day, Doug Peters had both cars ready for us to drive. After my husband drove the Prius and found out that it got 51 miles per gallon, he didn't even want to test drive the Scion! It's not easy to impress my husband but was like watching a kid in a toy store! After Doug figured out the cost with my trade-in and down payment, he took us over to Erica Graham who drew up all the paperwork and patiently explained all the Toyota policies and plans. I am looking forward to picking up the Prius today and am happy that Steve has blocked out a chunk of time to set up my phone with the Bluetooth system and to explain everything I need to know about my new car. I will gladly recommend Toyota of Boardman to my friends and family! Thank you! Georgia L. More

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I had been to a few other dealers one who called me a liar, one who refused to even talk to me for more than 2 minutes, and another who was trying to give me peanuts for my trade. From the minute I got t liar, one who refused to even talk to me for more than 2 minutes, and another who was trying to give me peanuts for my trade. From the minute I got to Toyota of Boardman, I felt like I was the customer and the one buying a car instead of trying to sell a car. Rich and Erica made my car buying experience as pleasant as it could be. More

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The entire experience was great. My wife and I were were greeted by friendly helpful staff. All our questions and concerns were addressed quickly. There was a crack in one taillight and a new one was order greeted by friendly helpful staff. All our questions and concerns were addressed quickly. There was a crack in one taillight and a new one was ordered before any paperwork was signed. That was Thursday and on Monday I was notified it was at the dealer. I was extremely pleased to be able to have the taillight installed on Tuesday afternoon. The vehicle was also missing a jack and handle. I notified the Dealer Saturday and that was also installed at my Tuesday appointment. If I could rate this dealer a 10 I would! More

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