Erica Graham | Page 18

Excellent Experience. Super friendly and helpful. I would recommend this dealership to anyone looking for a vehicle. Mike Butream was extremely helpful and I plan to buy more vehicles off him in the f would recommend this dealership to anyone looking for a vehicle. Mike Butream was extremely helpful and I plan to buy more vehicles off him in the future. More

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friendly service and atmosphere, not pushy, did their best to meet our needs. Shane has been in contact with us since Jan. looking for the best lease for my mother who is 80 years old. best to meet our needs. Shane has been in contact with us since Jan. looking for the best lease for my mother who is 80 years old. More

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Second car purchased from this dealership and our salesman Jerry Chervany..Excellent service and very personable ..All employees were very friendly and helpful.Also excellent service Dept. salesman Jerry Chervany..Excellent service and very personable ..All employees were very friendly and helpful.Also excellent service Dept. More

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This was the best dealership experience my wife and I have ever had. First the dealership is clean and well laid out. I was greeted immediately. Doug Wilt, the salesman, was perfect, he asked the righ have ever had. First the dealership is clean and well laid out. I was greeted immediately. Doug Wilt, the salesman, was perfect, he asked the right questions, gave honest answers to mine, did not pressure me to buy anything and quickly without haggling or running back and forth to a "manager" presented an offer on the car I was interested in including the trade amount on my car that was within the criteria I set for him. I went home, got my wife, came back, selected the car we wanted, and finalized the deal. Erica Graham prepared the sales docs while we waited comfortably in the lounge and the car was prepped for us. Erica expalined the paperwork and options succinctly, we signed and the car was ready for us. We both will highly recommend this dealership and Doug to our friends and family. This is the first time I haven't had to negotiate for ever to get a reasonable trade in for my car and a favorable price on the car I was attempting to buy. And we left feeling like we were given a very favorable deal. WOW, that doesn't happen very often, especially when buying a car. More

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Why I gave all 5's? Easy to answer. We saw a Prius online while we were in Texas for the winter. We used the internet to connect with Josh Bakuhn, who had sold our daughter a Prius. He was professio online while we were in Texas for the winter. We used the internet to connect with Josh Bakuhn, who had sold our daughter a Prius. He was professional and met our daughter to test drive the car. We were second in line for the first one we had "looked at". Josh showed Lisa two others and we bought the blue one. All of the applications were done over the phone, with emails, and the mail service. Erica Graham took care of the loan papers. She stated a good interest rate and we accepted, then Erica continued searching and found a better rate at the bank we deal with. She went above and beyond what we expected. Six weeks later we returned to Ohio and called to pick up the car. We also had called the service department to have door guards installed and I expected clear or chrome colored. They are an exact match for the blue! I am very pleased with my first experience with the service department. Nathan met us, introduced us to everyone, got us refreshments, and took us on a test ride in the car. He had filled the tank (never had that happen with a pre-owned vehicle), set the clock, and had the car ready to go. While on the drive, he showed the many features on the car. Last but not least, Eric Sanata did the paperwork for the temporary tags so we could take the car home. The total experience of purchasing the car was similar to making a major purchase at a quality merchant. The staff is friendly and helpful. I would deal here again when we to replace the next car. More

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This was my first experience with leasing a vehicle, so I don't know that there was anything that could have been done to make the process less overwhelming. Overall the staff was patient and really worked h don't know that there was anything that could have been done to make the process less overwhelming. Overall the staff was patient and really worked hard to get me what fit my needs and budget. My situation seemed unique, so there were some bugs in the process which did not lead me to have the experience I was anticipating from them. I worked with Rich Mangelli for 2 months prior looking for a vehicle that met my specifications. He did everything he could to get me in the vehicle I wanted at a price I could afford. Then circumstances arose that did not enable me to go through with the sale. Since Rich was out on the day I camein ready to buy on the last day of the vehicle incentive, Josh helped me out. He was friendly and got me where I needed to be for pricing on a similar vehicle. Having said that, after 3 hours of price deliberations I went to Erica for the final paperwork. She patiently explained it all, but I was very shocked to find things like total loss /GAP insurance were an additional charge. From my research this is very important coverage to have on a leased vehicle, so it either jacked my monthly payment up or I had to come up with additonal cash up front. Since I was already at the limit for a monthly payment I had to find extra funds (which was not easy!) to cover it. More

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The people I dealt with were friendly and ready to answer The people I dealt with were friendly and ready to answer any questions I had. I was treated nicely and did not rush me in any way. Thanks for makin The people I dealt with were friendly and ready to answer any questions I had. I was treated nicely and did not rush me in any way. Thanks for making my buying experience very pleasant! More

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Great experience. My wife and I started to enter a Nissan dealer, when my wife said "I thought we were going to look at the Toyotas". We turned around and drove back to look at the Toyotas, with no real inte dealer, when my wife said "I thought we were going to look at the Toyotas". We turned around and drove back to look at the Toyotas, with no real intent on purchacing any car on that day. We liked the car and the atmosphere so well that after a brief private discussion we decieded to buy the Toyota that we almost didn't even look at. More

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I liked dealing with the personnel at Toyota of Boardman because there was not a lot of pressure and they were very knowledgeable to my questions/concerns about leasing. because there was not a lot of pressure and they were very knowledgeable to my questions/concerns about leasing. More

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Rich and erica were a pleasure to deal with, charming and friendly. I was in and out of the dealership in no time at all driving the car that i wanted, at the price i wanted. Excellent service friendly. I was in and out of the dealership in no time at all driving the car that i wanted, at the price i wanted. Excellent service More

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