Erick Rivera

Erick is always a pleasant person to deal with. He is knowledgeable and personable and provides excellent customer service. He is definitely an asset to the Schumacher family. He is knowledgeable and personable and provides excellent customer service. He is definitely an asset to the Schumacher family. More

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Erick was very helpful and exceptional. Gave me excellent customer service experience. I was satisfied with everything. Gave me excellent customer service experience. I was satisfied with everything. More

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The best service always provided by Erick Rivera and his service team at Schuamchet Volvo. service team at Schuamchet Volvo. More

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Avoid This Dealership for Service! Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never Do yourself a favor—take your car somewhere else for service. My experience with Eric from the service department was beyond frustrating. He never answers the phone or returns calls. When we finally got in touch, he said diagnosing the codes would take about 45 minutes and that he’d let us know if my husband could get a loaner. Four hours later, my husband gets the car back—and the codes are still there. This is a car with less than 6,000 miles on it! This isn’t the first time, either. Previously, they “cleared” a code, and we had to return because the issue wasn’t actually fixed. I gave them another chance, thinking it was a one-time mistake. This time, when my husband went back, Eric was “too busy” to fix their mistake or give him a loaner—even though he knew my husband had to pick up our daughter from school all the way in Loxahatchee. I called the service manager Rick Presley - of course, he was “in a meeting.” I left a message saying if I didn’t hear back, I’d escalate it to corporate. Never heard from him. They care if you give them a good survey score, but they don’t care enough to call back after screwing up twice. Unacceptable service. More

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Torrey Jones was the best salesman. He found us the most beautiful Car in a Smokey grey when I only wanted white with a tan interior!! He’s really easy to deal with and took care of al He found us the most beautiful Car in a Smokey grey when I only wanted white with a tan interior!! He’s really easy to deal with and took care of all we needed. This is our 4th XC90, so we are Volvo true blue customers Schumacher is like family now More

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Staff is attentive and committed to taking care of the client. Can't say anything but good things about our sales rep Richard Silverman, Matt as always gets the numbers right for you in financing, this wi client. Can't say anything but good things about our sales rep Richard Silverman, Matt as always gets the numbers right for you in financing, this will be our third Volvo with him, and Eric in service -- 👏. When the cars sell themselves -- it's the staff that makes a difference. More

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Positive experience with Karl Ahlers, sales and business managers and service personnel. This made the entire purchase an excellent experience. managers and service personnel. This made the entire purchase an excellent experience. More

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Today I leased a new Volvo XC60 from Schumacher Volvo. I had the pleasure of meeting Karl Ahlers my salesman and he was great very knowledgeable and a no pressure which I appreciate. Some other dealership I had the pleasure of meeting Karl Ahlers my salesman and he was great very knowledgeable and a no pressure which I appreciate. Some other dealerships I was in and out in 15 minutes because of high pressure salesman. Everyone at Schumacher was really nice and appreciated my business. Thank you to everyone, Gene P. More

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Erick was amazing! He explained everything that was being done to my car and made it so easy. The showroom is also very nice and relaxing. He explained everything that was being done to my car and made it so easy. The showroom is also very nice and relaxing. More

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My service manager, Erick, was very professional and extremely helpful. The service department had me in and out of there in short order. extremely helpful. The service department had me in and out of there in short order. More

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