Erik Estrella

Great service. Adviser knowledgeable, and very helpful. It was our first time getting my car serviced, and he helped me through the process.. Adviser knowledgeable, and very helpful. It was our first time getting my car serviced, and he helped me through the process.. More

by dsofficer Verified Customer Verified Customer

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Great experience. Smooth transaction. All professional and. Courteous. A team of sales fiancé and insurance so you leave with no worries. Smooth transaction. All professional and. Courteous. A team of sales fiancé and insurance so you leave with no worries. More

by MJD1620 Verified Customer Verified Customer

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I dealt with the internet team. Service was good to excellent. Excellent response times to establish a price, make a deposit and to get an appointment the next morning. Concierge Service was good to excellent. Excellent response times to establish a price, make a deposit and to get an appointment the next morning. Concierge met me as I pulled into the parking lot. The car was ready, but I had to wait about 45 minutes to see the F&I guy (Crespo). Some delay in that process because I had frozen my credit report and I had to unfreeze it. I had communicated with Marlon about joint ownership of the car, but apparently that did not get through to F&I. I kept the title in just my name to save time. After arriving home, I reported there was an error in my address ("SW" instead of "SE"). Haven't heard back regarding a resolution. Eric was fantastic taking care of the insurance. Sofia (I think that was her name) was fantastic providing an overview of the car features. I did make a credit card deposit of $1,000, but that credit has not yet been refunded (perhaps because of the holiday weekend). I am very pleased with the price and overall process (although it was not as easy or as fast as buying a Tesla). More

by WJB-Nole Verified Customer Verified Customer

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I found Lexus of Pembroke Pines very easy to deal with. They are very professional and made me feel like they appreciated my business. They are very professional and made me feel like they appreciated my business. More

by JJFISHER406 Verified Customer Verified Customer

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Unfortunately, it was not a smooth, easy or positive buying experience. There were gaps in communication by all team members, lack of clear information, and delays with receiving car. Even forgot to inc buying experience. There were gaps in communication by all team members, lack of clear information, and delays with receiving car. Even forgot to include a temp tag on the car after it was shipped to another state. Edson was friendly and did try to help. More

by KATHERINE H Verified Customer Verified Customer

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Erik has the best customer service skills. He made my transaction better. I would recommend him to anyone looking for a Lexus purchase He made my transaction better. I would recommend him to anyone looking for a Lexus purchase More

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Everything was well organized. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. Fastest part was choosing the car, although I had decided what model I wanted before hand. From finance to insurance, we were done in 3 1/2 hours. More

by ROGERROLF21 Verified Customer Verified Customer

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La atención de todas las personas es excelente, cada uno cumplió eficientemente en su área, muchas gracias cumplió eficientemente en su área, muchas gracias More

by MANEBENCO Verified Customer Verified Customer

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Had a great experience with Erick as my sales associate. He was very easy to talk to, understood my needs and worked around my schedule. appreciate him and his team throughout my experience. Second time get He was very easy to talk to, understood my needs and worked around my schedule. appreciate him and his team throughout my experience. Second time gettinga car with them and teh experience is always the best. More

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Alon was a very communicative and respectful sales associate. Even though our deal didn’t happen it was not on him or Lexus of Pembroke Pines, it was on my end. I recommend him and this dealership as associate. Even though our deal didn’t happen it was not on him or Lexus of Pembroke Pines, it was on my end. I recommend him and this dealership as they are willing to help and negotiate with you. I know I’ll be going to him when I’m ready to buy a car. More

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