Erik Guerra

MI EXPERIENCIA ESTUVO SATISFACTORIA SE TOMARON SU TIENPO PARA EXPLICARME TODAS MIS DUDAS Y FUEROM AMEBLES EN SU ATENCION PARA EXPLICARME TODAS MIS DUDAS Y FUEROM AMEBLES EN SU ATENCION More

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Super friendly staff, they helped me with my decision when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time. when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time. More

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Excellent service everything was done in a timely manner and and work on my truck was good and and work on my truck was good More

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Absolutely the worst buying experience ever. I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came I went there to look at a Tesla. Not knowing much about the brand, depended on the sales staff to inform me. I was told the charging cable that came with the car would charge the car in 10 to 11 hours on a wall outlet. I went forward with the purchase. Upon getting home and plugging it in, the car said it would take 29 hours to charge to 80%. I called the next day and the manager got argumentative that the reason was I did not have my Tesla account set up. Was that told bluntly set up the account and you will see. That was not the case. I called back they said just bring it back and pick something else. During this time the car started having suspension issues. I explained I came there for a Tesla, I didn’t want another used car from there. They said I had no choice. I was forced in another used car and limited to what they had on the lot. The replacement used car has tire issues and sounds like a helicopter on the freeway. They refused to help resolve this issue. NOW IM STUCK WITH A CAR I NEVER WANTED, THAT IS ALREADY HAVING ISSUES DAY ONE. Stay away from KOONS Ford or at the very least the used car side. More

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