Erik Huffman

I am on the road a lot. I have purchased nearly 30 vehicles in my lifetime. Raised in a family with mechanics and engineers, I am no stranger to dealership and vehicle maint I have purchased nearly 30 vehicles in my lifetime. Raised in a family with mechanics and engineers, I am no stranger to dealership and vehicle maintenance practices. As a woman who knows cars, I never post public reviews but my experience with Tulley BMW of Manchester was, by far, the most disappointing and frustrating dealership encounter I have ever had. Last May, I purchased a used 2025 BMW X1 from Tulley. After the test drive I raised concerns three separate times regarding the condition of the tires. Each time, I was assured they were in great shape with plenty of tread, no issues. I drive from NH to NYC often for work so having a safe, reliable car is essential. Within two months, road noise and steering wheel vibration became hard to ignore. Around the same time I brought the car in for it's 20k maintenance. The technician noted that the tires, while still in decent shape, may lead to loud road noise and a tire rotation was suggested. I declined it at the time because I needed the car back immediately that day. After taking the car to a tire shop in Connecticut to do the suggested rotation and inspection, the technician confirmed poor tire wear, the exact issue I flagged on day one. As the road noise and vibration proceeded to get severe, I began to feel unsafe driving the car so I made an appointment to bring it back to Tulley to get a proper diagnosis and to rule out other potential mechanical issues. The technician, David, (who was extremely helpful) noted that the tires had uneven wear and cupping. A replacement and alignment was suggested. Costing well over $2,000. I declined the service and took the car to a local tire shop where I ended up paying much less for 4 brand new tires and an alignment. What struck odd to me was that my local shop gave me the before and after alignment results that were virtually identical. Raising serious questions as to exactly when those defective tires were placed on the vehicle. If the alignment was good, what caused them to wear that way? When I reached out to General Manager Chris Schwarz to seek a fair resolution regarding the tire issues, his response was dismissive, placing blame on me for doing things the way I had and offering no resolution. Noting things like, you should have gotten the tires rotated and an alignment. I decided not to respond letting him know I had done so at a different shop already. I felt it was a waste of time to continue to defend myself given his initial email response tone. Also, getting the tires rotated would do nothing in fixing already defective tires in this scenario. Lastly, during the finance process with Business Manager Britnei Curley, I explicitly asked for info on the BMW extended warranty due to all the driving I do. Through clever bait and switch, I unknowingly signed up for a third-party warranty (EG Assurance) a company with numerous consumer complaints, as well as a separate BMW maintenance package added to my loan. What I signed that day was NOT what I thought I was getting. They must be trained on how to manipulate words to deliberately confuse the consumer. Well played. I eventually received a refund for the third-party warranty applied to my loan principal, but it required persistent emails and phone calls to gain their attention. I was not able to get a refund on the maintenance package. To resolve that problem, I decided to refinance the vehicle away from BMW Financial. This entire experience has pushed me to sell the car altogether just to be rid of any association with the Tulley automotive group. All of this happened in just 3.5 months of owning the vehicle and now I want it gone. The bait and switch finance tactics, failure to address concerns on the tires, and extremely poor customer service from the GM... I will never set foot in another Tulley dealership, and I am formally escalating this matter, backed by full documentation and service receipts to BMW Corporate, BBB, and NH Dept of Insurance. More

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The entire staff was a pleasure to work with. Eric, client advisor, was patient, pleasant, and thoughtful. He showed us the cars we wanted to see and when we made the decision he handed us off to Eric, client advisor, was patient, pleasant, and thoughtful. He showed us the cars we wanted to see and when we made the decision he handed us off to Zavier. Zavier worked through the paperwork making it easy to understand and helped us to get the best deal. He is funny, charming, and a sharp dresser. We then met with Will to go over how the car works. He is knowledgeable, and clearly knows the ins and outs of all the gadgets. Lastly, we were thanked by the sales manager, Dawn. She is very nice and professional. She thanked us for our business. All in all it was a great experience. I would encourage everyone interested in a BMW to work with this team! More

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Outstanding experience purchasing a vehicle from start to finish! Each person that I interacted with was on their game. They were courteous, kind, knowledgable, and helpful. I appreciated the professional finish! Each person that I interacted with was on their game. They were courteous, kind, knowledgable, and helpful. I appreciated the professionalism of each person that contributed to the sales and delivery process. I especially thought that the "genius" that went over my new vehicle with me was brilliant, he was really patient and extremely attentive to ensuring that every desired function of the vehicle was configured and explained expertly. Overall - my experience was TOP TIER - well done TULLEY TEAM!! More

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