Dealership Experience
11 yrs, 1 mo
Languages Spoken
English
Spanish
72 Reviews
Write a Review72 Reviews of Erika Carlos
February 27, 2022
Since buying our 2009 Prius and 2012 Prius from Toyota, Maria Castillo is the only advisor we have come to trust and respect. Unfortunately a few week ago, my car battery died while I was working out of t Maria Castillo is the only advisor we have come to trust and respect. Unfortunately a few week ago, my car battery died while I was working out of town. Although we live five (5) minutes from Toyota in Sunnyvale, we chose to contact Maria Castillo and have our car service in Fremont. Ms. Castillo gave us great service that we have come to expect from her. We especially appreciated her on this repair because she gave us a cheaper rate that was quoted by Sunnyvale Toyota. The repair was over $3,500. In addition, she gave us a rental car (which allowed Kenneth to go to work). Finally, she even added a special bonus of washing our car. Ms. Castillo is a quality person that we consider a friend who we find professional, honest, and thoughtful. More
Other Employees Tagged: Kuldeep Brar , Claudia Aguila
July 22, 2021
Never 👎 👎 👎. A lot of bogus. Will give u a new gen usb so u cannot figured out what’s the actual price of the car . They will be it extra thousand $ am& saying ohh it’s a market dealership value it’s a ha so u cannot figured out what’s the actual price of the car . They will be it extra thousand $ am& saying ohh it’s a market dealership value it’s a hard to find car that’s a big lie. They have their own modus to trick you , I did my best to return the car ASAP as soon as I found out but they have a lot of allyby. They are a real professional scammer , cheater . Until the end. I will never and tell my family don’t ever get a car in this dealer in Fremont Toyota . It’s a big mistake . More
Other Employees Tagged: Fahim Ahmad, Kamal Akbari, Fred, Michael. Mr. S , AJ
July 20, 2021
I scheduled an appointment at 10am and it took them 30 minutes to check me in. They continually checked in people who came in AFTER me because supposedly my advisor was on the phone. This is why I stopped minutes to check me in. They continually checked in people who came in AFTER me because supposedly my advisor was on the phone. This is why I stopped coming here for my service because they have no respect of my time. More
Other Employees Tagged: Kuldeep Brar , Claudia Aguila, I didn't work with the people in Sales, Finance or Internet Dept but I couldn't leave review without it.
June 04, 2021
Ericka was so friendly, helpful and so professional I can see she loves to help people and has a good heart. Thank you Ericka for all your help. see she loves to help people and has a good heart. Thank you Ericka for all your help. More
Other Employees Tagged: Kourosh Ehsani
May 04, 2021
Thank you for helping my car to clean it up.It’s easy to take an appointment to service at the dealer in Fremont Totota,thanks again. take an appointment to service at the dealer in Fremont Totota,thanks again. More
Other Employees Tagged: Roderick Buttram , Ritchell Garganera, Steve Sako
March 25, 2021
Muy limpio el lugar y todos muy profecionales y atentos, pero como todo tenemos que aprender a bien also demas con respeto como lo han hecho con migo Muchas gracias pero como todo tenemos que aprender a bien also demas con respeto como lo han hecho con migo Muchas gracias More
Other Employees Tagged: Omar Fawad, Robert Taguinod, IRENE CABANA, Veronica Suarez , Claudia Aguila, Jason Eder, Ritchell Garganera, Rick Osmani
March 22, 2021
Requested courtesy car washing during schedule service on booking, but the dealer ship didn't do. Others aspects are fair though people are nice. 25 word enough? booking, but the dealer ship didn't do. Others aspects are fair though people are nice. 25 word enough? More
Other Employees Tagged: Robert Taguinod, Veer Singh , Pasha (PJ) Alimohammadi
March 10, 2021
i didn’t expected that i can go home with a used car the day we came at the fremont toyota, roderick (salesman) was really helpful and trusted . Thank you day we came at the fremont toyota, roderick (salesman) was really helpful and trusted . Thank you More
Other Employees Tagged: Roderick Buttram
October 15, 2020
great deals and very helpful customer service and sales team, very well maintain of people skills and client helpful. would recomend to fri.Quick and efficient service and very a nice experience. Will be b team, very well maintain of people skills and client helpful. would recomend to fri.Quick and efficient service and very a nice experience. Will be back soon please keep it up all the best and do it again same way。 More
Other Employees Tagged: Claudia Aguila, Fahim Ahmad
October 15, 2020
I bought a brand new vehicle last week. The sales, Simon, who assisted me to find my ideal vehicle, answered all my questions patiently and gave me a good price. Moreover, I was impressed by the COVID polic who assisted me to find my ideal vehicle, answered all my questions patiently and gave me a good price. Moreover, I was impressed by the COVID policy at Fremont Toyota. I walked into three dealers during the pandemic, but this is the only one who check the temperature of all guests. I thought this is a great policy to protect all the guests and the employees. More
Other Employees Tagged: Simon Dharmawan

