Erin Balaban

Erin Balaban was amazing help with this purchase today at BMW thank you for helping. BMW thank you for helping. More

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Ordered 2 bmw and both delivered damaged. Now bmw of Alexandria is giving me a run around on getting the damage fixed Now bmw of Alexandria is giving me a run around on getting the damage fixed More

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Who knew a test drive could turn into a series of comedic errors, leading to me driving away in a new BMW with a grin wider than the car's front grille! 🚗😄 So, there I was, finally getting behind the wh errors, leading to me driving away in a new BMW with a grin wider than the car's front grille! 🚗😄 So, there I was, finally getting behind the wheel of the car I'd been eyeing for nearly a year. Erin, my trusty sales rep, hopped in with me and immediately started bedazzling me with the car's endless features. It felt like a tech-savvy rollercoaster ride! Woooh! Unlike my previous pit stop at Fairfax BMW, where the sales rep seemed to think the car's features were top-secret and left me baffled. But Erin? Oh, she turned that test drive into a joyride- thanks for risking your life with my constant hard braking! Now, let's talk trade-in. Erin and I had some fancy footwork negotiating, but she smoothly waltzed over to her sales manager, and together they orchestrated a trade-in deal that finally got me nodding in agreement. Erin didn't just seal the deal- she stayed committed to helping me with all the tiny details post-purchase. That's dedication and character, folks! 👏 And let's not forget Mustafa, our finance magician. He dazzled me with his paperwork prowess, making the finalizing process feel less like a high-stakes card game and more like two friends chatting over lunch. In a nutshell, this was the second time in my life I left a dealership as happy as a kid in a candy store (the first was an Audi dealership, but that's another story). If car buying were an Olympic sport, Erin and Mustafa would definitely be on the podium. Thanks for making my car shopping experience exceptional! 🏅😂🚗 More

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This dealership is the absolute worst dealership I have ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I pai ever dealt with. The sales person and her manager were arrogant and rude, customer service is awful but the worst is the financial department . I paid cash for my car so they sold me (stupid of me) several extended warranties which I canceled within days. This was in May. It is now almost September . They will neither return phone calls nor e-mails. I have been in person twice and waited one of the times for 2 hours for the financial guy . I still haven’t gotten a penny back and am hiring an attorney because I just can’t deal with them anymore. More

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Erin was terrific. Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful Professional, very pleasant and extremely helpful. Explaining everything and accurately while making the whole process pleasant. Jeremy very helpful giving me exactly the terms and options I desired. Another great employee. More

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I'm sure it comes with the territory but the staff was almost comically arrogant. The service was abysmal. Far from what I would expect from any dealership, let alone a luxury brand. It is almost a sha almost comically arrogant. The service was abysmal. Far from what I would expect from any dealership, let alone a luxury brand. It is almost a shame. I love the car but dealing with the dealership really soured the experience. More

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Great staff, responsive and knowledgeable. Always provided good pricing and suitable options. Transparent and no haggling. Always provided good pricing and suitable options. Transparent and no haggling. More

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Extremely profession, hassleless, knowledgeable, could trust Mike B. to advise what's right for our purchase. From sales, finance, delivary, everyone was a joy to interact. We had an exceptional experienc trust Mike B. to advise what's right for our purchase. From sales, finance, delivary, everyone was a joy to interact. We had an exceptional experience. More

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Erin was great. Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month Thank you for taking care of me. I was blessed the way she treated me and sold me my dream car. Best Employee of the month More

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Superior vehicle knowledge. Customer expressed patience, answering all of our questions. Exceeded our expectations! Kudos. Customer expressed patience, answering all of our questions. Exceeded our expectations! Kudos. More

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