Erin Lamb | Page 7

Highly Professional and Caring Sale When we arrived at the dealership the sales person we had been dealing with through the telephone was busy with another customer. We were greeted by a When we arrived at the dealership the sales person we had been dealing with through the telephone was busy with another customer. We were greeted by another person, I believe his name might have been Jimmy (young fellow, very nice young man). This young man retrieved the 2017 Tucson we were interested in and went with us on a test drive. I thought this was amazing. This young man was super on the test drive joking along with us when we started to joke about taking him and the vehicle down the NJ shore during the test drive and coming back a few days later. When we returned from our test drive, this young man made sure we were comfortable. He provided chairs and asked if we wanted anything to drink.He told us our sales person would be with us shortly. Excellent job on his part as well as the dealership. When we got to meet with our sales person Rich Armandi he was apologetic and made sure we were comfortable before discussing any business. He made us feel right at home. I told him I didn't want any water when he asked but he brought back a bottle for me, my wife and my special needs son. He presented the bottles in a very caring and welcoming way. I actually drank two of those bottles of water. So much for not wanting water! Rich was very respectful to my answers to the questions he asked, especially since I did not answer them probably as most car buyers would. What was important to me was the financing interest rate that I could get, of course, I wanted the lowest possible rate. After speaking with the Finance Manager, Rich was able to offer me the Hyundai 0% for 60 months rate. He also offered me another option that had a low-interest rate with a longer term. Well, you can't get any lower than 0% so I was very satisfied and chose that option. As we closed the deal there was a bit of confusion on some elements of the deal that I wasn't going to be satisfied with but both Rich and Finance Manager Erin Lamb got everything sorted out with us and left us completely satisfied. Both were highly professional, both made us feel like they cared about us and our business. This was the second vehicle we have purchased from Franklin Sussex Hyundai as we purchased a Santa Fe Sport in 2014 which we still own. The Tucson was our fifth Hyundai purchase. We bought an Excel in 1986, a Sonata in 1989 and a Santa Fe in 2005 (all new vehicle purchases) and then the Sante Fe Sport in 2014. We just gave the 2005 Santa Fe to our son when we purchased this Tucson. We love Hyundai and have come to love the Franklin Sussex Hyundai dealership. We give their sales department 11 stars out of 10 because they were simply a cut above on both deals we had with them. Totally satisfied in 2014 but more impressed in 2017 on how hard they worked to make sure we were completely satisfied.BRAVO! More

by mike_devita Verified Customer Verified Customer

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My Tucson Great experience. Great vehicle. Great salesman. Can't wait tfor my experience with the service department. I am sure it will be a great experience as Great experience. Great vehicle. Great salesman. Can't wait tfor my experience with the service department. I am sure it will be a great experience as well. 25 words is too many to require for this section. More

by jkattermann Verified Customer Verified Customer

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Excellent Service I love this dealership and this is the 3rd car i purchased here. And i sent my brother to buy one as well!! I love the Hyundai warranty....nothing bet I love this dealership and this is the 3rd car i purchased here. And i sent my brother to buy one as well!! I love the Hyundai warranty....nothing better!!!! That's why i will continue to purchase Hyundais and so will my family!! More

by josborn328 Verified Customer Verified Customer

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Effective listening classes needed I got a great deal, on a great car. But buyer beware, pay attention to EVERYTHING or you will end up with things you do not want or missing things you I got a great deal, on a great car. But buyer beware, pay attention to EVERYTHING or you will end up with things you do not want or missing things you wanted. Watch ever step like a hawk and read everything to the smallest detail. Other than that they were friendly, I really did get a great price but the experience and process left much to be desired. I spent 15 years as management in dealerships and salesman training is desperately needed. In the old days all you needed to be a salesman was a flexible moral compass and good talking skills. Now the process should be trained and polished. The salesman should have a checklist and follow it. F&I should offer the manufacturers warranty AND their in house solution NOT ignore what you asked for. Also NOONE at the dealership could tell my wife and I what the asterix's on the Neilson advantage plan were. I am assuming it is mileage and time based but I am not buying it until I know. And the fact that after 3 visits there was STILL no more detailed information besides the basic brochure only reinforces my opinion that I am being taken advantage of. Am I a paranoid customer, yes I am I freely admit that and this dealer experience reminded me of why I am like that. Did I get everything I wanted in the end? Yes I did. However it shouldn't be as hard as it was. More

by robertcpch Verified Customer Verified Customer

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Excellent service and great staff. They made the purchase easy and worked with me in every aspect. I came in and couldn't decided between 2 cars and Rich was v service and great staff. They made the purchase easy and worked with me in every aspect. I came in and couldn't decided between 2 cars and Rich was very patient and went over everything with me on both cars so I could make a choice. He couldn't have been any more friendly. Nice staff, took very good care of us! More

by nconnellis Verified Customer Verified Customer

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Jo Ann 1st time lease Erin and Richard made my lease very easy and i under stood everything . I would continue to send people there to buy or lease a car. Erin and Richard made my lease very easy and i under stood everything . I would continue to send people there to buy or lease a car. More

by jvorj Verified Customer Verified Customer

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Thank you! Love my Sonata! The sales staff at Franklin Sussex Hyundai, specifically Bob Howlett, Erin Lamb, Rich and Rob are fantastic! Thank you for another gr Love my Sonata! The sales staff at Franklin Sussex Hyundai, specifically Bob Howlett, Erin Lamb, Rich and Rob are fantastic! Thank you for another great experience at Franklin Sussex Hyundai. More

by cheri.vincenzi Verified Customer Verified Customer

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Pleasant and Honest Experience with this Dealership In my 3-4 years purchasing/financing at this Dealership, I am thoroughly impressed with all staff and they clearly will work with your needs. It was In my 3-4 years purchasing/financing at this Dealership, I am thoroughly impressed with all staff and they clearly will work with your needs. It was a good time to upgrade for me and go over and above to make sure that the customer always leave this dealership happy with what they've come in for. More

by mlandtau Verified Customer Verified Customer

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Franklin Sussex Hyundai Rules! Everyone I've ever dealt with here has been Awesome! Love this place! Especially Karin Titus in the service department... and Bob ... and My salesman Everyone I've ever dealt with here has been Awesome! Love this place! Especially Karin Titus in the service department... and Bob ... and My salesman Bob... More

by csly72 Verified Customer Verified Customer

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Another good experience This is my second car I'm leasing not including my husbands and my daughters and it's the best car leasing experience we've had. It's convenient and This is my second car I'm leasing not including my husbands and my daughters and it's the best car leasing experience we've had. It's convenient and close to home and even for routin services, it's always a pleasure. More

by haydeepadalino Verified Customer Verified Customer

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