Erin McNeal | Page 2

Darius really understood what I wanted...... I had done Darius really understood what I wanted...... I had done extensive research and already knew what I wanted. I filled out an online form for quotes fr Darius really understood what I wanted...... I had done extensive research and already knew what I wanted. I filled out an online form for quotes from several dealers and was immediately contacted by Erin at Suburban Honda. Darius was my sales consultant. He listened and patiently answered my questions, even the repetitive ones. He really knew what I wanted and helped me to get to an acceptable price point and payment. Jackson, the sales manager made me an offer that turned out to be the best overall quote, among 3 other dealers, which stayed firm right to the end of the buying process. The dealership was very accommodating in helping me with getting in and finalizing the sale. No gimmicks, no bait and switch, no hanky panky.........all of which I have experienced in the past. I was very impressed and satisfied with my buying experience. And the best part, I love my car. More

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Definitely who you want to be the front person of your dealership. She was honest and straight to the point. I was tough but she hung in there with me. Overall great store and great customer service from dealership. She was honest and straight to the point. I was tough but she hung in there with me. Overall great store and great customer service from her. Sending my family to Erin More

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Suburban made the new car buying experience easy, comfortable, and pain free! Got a great deal and love my new vehicle. I would recommend this dealership to anyone looking for a Honda. Just an great comfortable, and pain free! Got a great deal and love my new vehicle. I would recommend this dealership to anyone looking for a Honda. Just an great all-around experience! More

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Very easy buying a car. Our Sales person Alex Salata was very nice and willing to work with us. We purchased a used car and it had a dent in the rear quarter panel. He had th Our Sales person Alex Salata was very nice and willing to work with us. We purchased a used car and it had a dent in the rear quarter panel. He had them fix it and you can hardly tell it was ever there. It was a very pleasant experience and I will recommend this Dealership to my family and friends. More

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Misleading and dishonest dealer I sent over 25 emails to a sales associate trying to work a deal on the lease of a Honda CRV. He committed in writing to a monthly payment with terms I sent over 25 emails to a sales associate trying to work a deal on the lease of a Honda CRV. He committed in writing to a monthly payment with terms that were acceptable to me. When I came to the dealership I was told ( in a very condescending manner) by the sales manager that the would NOT honor the deal. What they offered was significantly higher than what they had committed to. This is misleading, dishonest and unethical. This was by far the worst experience I have ever had at a car dealership in over 30 years of buying and leasing cars. Suburban Honda is by far the worst dealership I have ever encountered. T More

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Great Customer Service I had been dealing with Erin for about 2 weeks and decided to come in and test drive. Erin was very personable, very welcoming and was more of a frien I had been dealing with Erin for about 2 weeks and decided to come in and test drive. Erin was very personable, very welcoming and was more of a friend than a stranger trying to get a sale. I stay in detroit and pass 2 Honda dealerships before getting to Farmington, but because I didnt want to let Erin down I came there, A little disappointed that she doesnt sell cars but she gets you ready and explains everything to the salesmen. I work in sales myself and I think the biggest key is letting the customer fall in love with you, and thats what i did, I fell in love with Erin, so getting a honda was easy. I somewhat felt like she was family that I had to buy from. Hopefully this gets to her and Erin keep up the good work! More

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