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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
63 Reviews
4.9

63 Reviews

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63 Reviews of Erin Poulos

September 20, 2025

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Employee Rating

Everyone’s so professional and friendly! I absolutely love Russ Darrow Nissan! It’s the only place I’ll ever go. More

by Denise W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Sep 20, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Abdul Sen abdul.sen@russdarrow.com

September 20, 2025

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I’m always pleased great communication and customer service . I’m 67 years old and they helped me to understand exactly what was going on .👍🏾 More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Weil, Travis Wise, Shaun Sellers, Gerald Schiller

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Sep 21, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Abdul Sen abdul.sen@russdarrow.com

September 14, 2025

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Employee Rating

All the services were amazing. Any questions I had was answered. I was told every detail and got updated about my vehicle. More

by dreadavis31
Recommend Dealer
Yes

Other Employees Tagged: Erin Poulos

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Sep 14, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

September 11, 2025

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Excellent customer service and always friendly paid very good attention to my vehicle and took care of all of my concerns More

by Eddycar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Shaun Sellers , Matthew Hansen

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Sep 11, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Abdul Sen abdul.sen@russdarrow.com

September 03, 2025

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Amazing service and everything was taken care of with no issues. Very clean and everyone was professional and friendly. More

by tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 03, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Abdul Sen abdul.sen@russdarrow.com

September 03, 2025

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Very good experience, fast workers, and very polite workers overall, a good experience I would definitely recommend the service to other customers More

by DENIECESHA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Sep 03, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Abdul Sen abdul.sen@russdarrow.com

September 02, 2025

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Quick,friendly service. Clean waiting area.. washed my car afterwards and it was done in a timely manner. More

by sandersja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 02, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Abdul Sen abdul.sen@russdarrow.com

August 28, 2025

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Great communication and service representatives with excellent work. Great follow up after work performed by technicians. Would highly recommend More

by alfonso.wilson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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Aug 28, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

August 25, 2025

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Employee Rating

I came for a 4 wheel enlinement tires are crooked as ever spent $136 I will be returning to get this done right. More

by janetashley1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 28, 2025

Russ Darrow Nissan of Milwaukee responded

We're sorry to hear about your experience, Jane, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

August 15, 2025

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Employee Rating

Erin is great and never gives the runaround. She’s always straight forward and wouldn’t take my car anywhere else More

by robin.schreck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

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