Esperanza Romero | Page 8
Administration
Toyota of Downtown L.A.
1901 S Figueroa St
Los Angeles, CA 90007
71 Reviews
Write a Review71 Reviews of Esperanza Romero
February 11, 2020
They screwed me over all the way around. I went in to do a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of thing a lease buy out. They gave me a high APR (6.9%) with a 713 credit score. Not only that but in the finance department they added $7,000 worth of things that I never approved and he (Aurelio) use the signing pad to get signatures to add to everything to approve the charges without ever explaining or even showing me the breakdown of all the charges. I went back to speak to Ezperanza Romero and she managed to help me out and make things right with the help of Martha Guzman. More
Other Employees Tagged: Martha Guzman, Brian Lee, Aurelio Lopez, Yenny in parts department.

