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Esperanza Romero
Esperanza Romero at Toyota of Downtown L.A.
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Esperanza Romero

Administration

Toyota of Downtown L.A.

1901 S Figueroa St
Los Angeles, CA 90007

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4.6
58 Reviews
4.6

58 Reviews

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58 Reviews of Esperanza Romero

April 15, 2024

Dealership Rating
Employee Rating

Gary Kamoshida explained w/t every detail and very professional to understand and organize details to resolve my car problems .Not only Gary but many employees work together to resolve my car proble More

by Enrique0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cokonis, Gary Kamoshida, Miguel Serrano

Helpful 2
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Apr 17, 2024

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Enrique! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Toyota of Downtown LA Team

February 22, 2024

Dealership Rating
Employee Rating

I have a bad experience here at this car dealer and no recommendation to this place More

by giovanni_agr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Helpful
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Feb 26, 2024

Toyota of Downtown L.A. responded

Giovanni, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, The Toyota of Downtown LA Team

November 24, 2023

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Employee Rating

Everyone there was very helpful and we got in and out of there to lease a vehicle in less time than I imagined. More

by annette7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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Nov 28, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review, Annette! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

November 05, 2023

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Employee Rating

Good customer service, very nice people and they where able to help us get our cars. More

by vasquezmaritza2721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Katherine Ayala, Maria Arroyo, Ricardo Rodriguez, Carlos Pelayo, Nelson Villalta, Yeni Escalante, Ervin Castellanos, Olga Ulin, Brandon Johnson

Helpful
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Nov 07, 2023

Toyota of Downtown L.A. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Toyota of Downtown LA Team

June 30, 2023

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Employee Rating

Very good customer service! I really like it also they’re so cool with my kids More

by Merlín López
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cokonis

Helpful
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Jun 30, 2023

Merlín López responded

Best team !

May 21, 2023

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Employee Rating

Muy bien excelente todo muy amables al atenderlos a uno muy buena recomendación para otras personas More

by Jania mencos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
Report | Print
May 23, 2023

Toyota of Downtown L.A. responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, The Toyota of Downtown LA Team

May 21, 2023

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Employee Rating

She was so helpful and she explained everything. Thank you Toyota people for doing business More

by miguelsantos38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maria Arroyo, Gary Kamoshida

Helpful 1
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May 23, 2023

Toyota of Downtown L.A. responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Toyota of Downtown LA Team

April 04, 2023

Dealership Rating
Employee Rating

Toyota of Downtown L. A. was very professional and helpful in their approach to ensuring that I found the proper vehicle for me. More

by Garmonj27
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Joao Kim

Helpful
Report | Print
Apr 06, 2023

Toyota of Downtown L.A. responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Toyota of Downtown LA Team

March 24, 2023

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Employee Rating

I made a last minute appointment with Ricardo, he was very helpful and polite. I will continue to bring my Toyota with him. He is the best. If you want great service ask for Ricardo Rodriguez! More

by Lm_1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ricardo Rodriguez, Rodolfo Mendoza, Olga Ulin

Helpful
Report | Print
Mar 28, 2023

Toyota of Downtown L.A. responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Chris Cokonis - Service Manager - ccokonis@dtlamotors.com - 703-431-8389

March 06, 2023

Dealership Rating
Employee Rating

Franklin is the very best at his job! And the entire teams was 100 professionals! More

by SHM.67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franklin

Helpful
Report | Print
Mar 08, 2023

Toyota of Downtown L.A. responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Toyota of Downtown LA Team

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