Espy Hernandez

Honda of Fort Worth responded

Thank you for sharing your experience with us. We are delighted to hear that Mario provided you with excellent service and kept you well-informed throughout the process. Your positive feedback about his dedication to making everything run smoothly means a great deal to us. We understand how important your time is, especially when you have other commitments in your schedule. We recognize that the final stages of your purchase experience did not meet the same high standards that were established earlier in the process. Having to wait longer than expected on pickup day and experiencing delays during the final paperwork can be frustrating when you have other important matters to attend to. Your feedback helps us identify areas where we can improve our coordination between team members to ensure a consistently smooth experience from start to finish. We truly value customers like you who take the time to provide honest feedback about both the positive aspects and areas for improvement. We are grateful that you would consider returning to work with Mario again and that you would recommend him to your friends. This speaks volumes about the quality service he provides, and we will make sure he knows how much you appreciated his efforts.