Mario DeRenzi

Honestly this wasn’t a great experience. The only reason I followed through with buying a vehicle from here was because the exact vehicle I wanted was in transit to this dealer and I put a n The only reason I followed through with buying a vehicle from here was because the exact vehicle I wanted was in transit to this dealer and I put a nonrefundable deposit down on it. The finance guy came off as extremely sleazy and became visibly upset when I refused to buy an extended warranty, no one could explain the fees, and they insisted that my DV plates would cost X amount when the dmv website explicitly states a much lower amounts. Throughout the entire time, not one single manager came to talk to us when concerns were brought up and it just seemed like amateur hour there More

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0 star actually! Last Saturday afternoon, I took my 2016 HRV to the Honda of Fort Worth service center for a brake fluid and a transmission fluid changes. As I was d Last Saturday afternoon, I took my 2016 HRV to the Honda of Fort Worth service center for a brake fluid and a transmission fluid changes. As I was driving the car back home after both services were performed, I realized the brake pedal felt dangerously spongy. I drove immediately back to the Honda of Fort Worth to find the Service Center close (which I understand since it was late Saturday afternoon). Mario D., a Sale Mgr. present at the dealership, was able to find a mechanic still onsite to check the brakes. The issue was solved after rebleeding the lines, as Todd, the mechanic, indicated to me when he handed me the keys back. The brake pedal feeling was fine this time. But sending me out on Loop 820 the first time with a spongy, unsafe brake pedal was a major safety oversight. Not only I had to waste my time going back to fix a mistake that should have been caught during the post-service test drive, I mostly felt betrayed by the level of carelessness from the Honda technician working on my car in the first place. Did he test drive the car after changing the brakes fluid? If he testdrove the car and did not notice the sponginess of the brake pedal (and the danger he was about to put me in), that Honda technician is grossly incompetent. On the other hand, if he did not performed a post-service test drive, he is unprofessional at the least and dangerously careless. I am starting to assume it was more important for him to leave work on that late Saturday afternoon, regardless of my well-being. I am grateful to Todd, the second mechanic who took the time (after hours) to fix the issue, as to Mario, the Sales Manager, for finding a solution, but I am left wondering how the other service I paid for was done. Also how could all this happen at a dealership affiliated to a company such as Honda? It’s disappointing and simply baffling! More

by CASANOVARTO Verified Customer Verified Customer

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Sales Manager Mario was amazing! Because of the reputation of this dealership, we flew in from Colorado to work with them. Their customers rave about them on many trusted websites! A Because of the reputation of this dealership, we flew in from Colorado to work with them. Their customers rave about them on many trusted websites! And we found the same experience in person when we arrived! We were picked up at the airport by our salesperson Alex and transported to dealership. When we pulled up there sat our beautiful Passport front-and-center with a golden bow on it’s hood (classy guys!) Our deal was mostly done remotely, so time at the dealership was relatively short. Finance Manager Manny was also very good to us, no high pressure add-ons. The dealership is straight and trustworthy, they don’t add a bunch of stuff to the car that you don’t want. I really appreciated that the deal we worked remotely was the deal we got we when arrived! Probably the best car buying experience of my life, and I’ve had quite a few. I would definitely do this all over again, and I fully recommend Honda of Fort Worth to anyone that needs to buy a Honda, even if you have to fly in! More

by J.N.M7180 Verified Customer Verified Customer

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Sabbir Mohiuddin was so Helpful along with Mario double checking on a few numbers for us. Sabbir greeted is wt the door as he seen us walking in and very thing went so smoothly we were not in the facility checking on a few numbers for us. Sabbir greeted is wt the door as he seen us walking in and very thing went so smoothly we were not in the facility for long. Sabbir helped explained everything about the vehicle 🚗 what each button did for these features and how to setup car play. Y’all need to give him a raise!!! More

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I was extremely pleased with the ease of working with Mario! He kept me updated and made everything go smoothly. Only the end was a bit disjointed when I was passed to another worker, Espy (sp?) for the Mario! He kept me updated and made everything go smoothly. Only the end was a bit disjointed when I was passed to another worker, Espy (sp?) for the final sale. She was hard to get ahold of and then the pickup day took an extraordinarily long time for no reason that I could tell. Despite having a scheduled time to come in, the car was not ready as o was told it would be the night before and my initial signing took about an hour before I was sent to financing? Despite repeatedly letting her know that I was on a tight time crunch, the process took over an hour and a half total, though I would have expected 30 minutes or less. I was unable to do the things I needed to do in Fort Worth and was almost late for an appointment. I would still go back to Mario if I get another Honda in the future, and will absolutely recommend him to friends, but I was very unhappy with my purchasing day. More

by SGMOO58 Verified Customer Verified Customer

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I’ll begin by saying that I usually do everything I can to avoid going into a dealership, but everyone at Fort Worth Honda made this buying experience easy, quick and most of all personable. to avoid going into a dealership, but everyone at Fort Worth Honda made this buying experience easy, quick and most of all personable. More

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I have purchased three cars from this dealership and have used their service department for all. I have been pleased and am satisfied that my next vehicle will be from here, as well. used their service department for all. I have been pleased and am satisfied that my next vehicle will be from here, as well. More

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