Essence Mahoney
Essence Mahoney at Copeland Subaru Hyannis

Essence Mahoney | Page 13

Service Advisor

Copeland Subaru Hyannis

95 Falmouth Rd
Hyannis, MA 02601

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5.0
143 Reviews
5.0

143 Reviews

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143 Reviews of Essence Mahoney

August 01, 2024

Dealership Rating
Employee Rating

The service reps have been great. They put in the effort to fix it right the 1st time. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristan Lai-Santos

Aug 02, 2024

Copeland Subaru Hyannis responded

We're so glad you found our team to be helpful, Chris! Thank you for trusting Copeland Subaru Hyannis with your vehicle! Bryan Scarpellni Managing Partner

August 01, 2024

Dealership Rating
Employee Rating

Nothing but perfect service from Subaru. I will now get my car serviced from here for as long as I own it. Excellent!!! More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham, Tristan Lai-Santos, Cole Semple , Michelle Martin

Aug 02, 2024

Copeland Subaru Hyannis responded

Brad, we're delighted to hear you received a perfect service experience with us at Copeland Subaru Hyannis! Thanks for choosing us for your car's needs! We'll see you next time. Safe travels! Bryan Scarpellni - Managing Partner - (508) 534-2144

August 01, 2024

Dealership Rating
Employee Rating

Needed service for valve problem on 2011 Outback with 95 k miles.Problem was addressed promptly and I was advisedat each step in the process. More

by David.Forrest.Gates
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham

Aug 02, 2024

Copeland Subaru Hyannis responded

David, we're glad to hear that our team at Copeland Subaru Hyannis could promptly address the valve issue on your 2011 Subaru Outback. Thanks for sharing your experience! We'll see you next time. Safe travels! Bryan Scarpellni - Managing Partner - (508) 534-2144

July 25, 2024

Dealership Rating
Employee Rating

Love Copeland Subaru. They are warm, friendly, professional, and very efficient. I had several calls and reminders that I needed to set up a service appointment. And when More

by Jillmab
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Max Martin-Simmons

Jul 26, 2024

Copeland Subaru Hyannis responded

We're delighted to hear that our service team at Copeland Subaru provided you with such a positive experience. Thanks for the kind words and support! Best, Bryan Scarpellni Managing Partner

July 25, 2024

Dealership Rating
Employee Rating

3 1/2 hours for a tire rotation and one valve stem, had appointment, they were unable to fix tire leaks in two aftermarket tires without $200 to replace TPMS sensors and more time, told me 3 hours into app More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 26, 2024

Copeland Subaru Hyannis responded

Mike, We aim to provide timely service and clear communication. I apologize for the longer than anticipated wait on this visit once we removed the tires from their respective rims only to find out that both sensors were previously replaced with non-factory components and that our valve stem kits would not interface. Please accept our apologies. Please always feel free to reach out if I may be able to be of personal assistance. Bryan Scarpellini - Managing Partner

July 25, 2024

Dealership Rating
Employee Rating

Subaru cars generally sell themselves. However, the service and care I get at Copeland Subaru of Hyannis has made me a lifer. And I have owned two Lexus cars in the past! More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Packenham

Jul 25, 2024

Copeland Subaru Hyannis responded

We're delighted to hear that our service and care have made such a positive impact on your experience at Copeland Subaru Hyannis. Thanks for choosing us, especially given your past Lexus ownership! Bryan Scarpellni Managing Partner

July 22, 2024

Dealership Rating
Employee Rating

Tristan is as great as Essence was the last time I had service. Good at keeping in touch, very pleasant and attentive. Also I also want to always buy my cars from George Costa. You seem to have a talen More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristan Lai-Santos , George Costa

Jul 24, 2024

Copeland Subaru Hyannis responded

Marty, thank you for recognizing Tristan and our team at Copeland Subaru Hyannis! We're delighted to hear about your positive experiences with us. We appreciate your loyalty and look forward to serving you again in the future!

July 20, 2024

Dealership Rating
Employee Rating

Everyone is polite and does their job well it’s a pleasure to come there More

by gatelye52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2024

Copeland Subaru Hyannis responded

We're glad to hear it! Thank you for being part of the Copeland Subaru Hyannis family! We'll see you next time! Bryan Scarpellni Managing Partner

July 13, 2024

Dealership Rating
Employee Rating

Love this dealership & all involved! Easy to make appts. In person, by email, or by phone, plus if you require more than one day service, you can obtain a loaner vehicle. My Subaru Forre More

by pduck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cole Semple

Jul 15, 2024

Copeland Subaru Hyannis responded

Thank you for the fantastic review! We're delighted to hear that our team at Copeland Subaru Hyannis has been able to keep your Forrester running smoothly for the past 18 years. We appreciate your loyalty and look forward to continuing to serve you in the future! Best, Bryan Scarpellni Managing Partner

July 12, 2024

Dealership Rating
Employee Rating

It was the best experience I have had the salesman got me a really good monthly payment and my vehicle I love More

by Mel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2024

Copeland Subaru Hyannis responded

Mel, we're delighted to hear you had a great experience with our team at Copeland Subaru Hyannis! Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you! Best, Bryan Scarpellni Managing Partner

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