Estefanía was very helpful and efficient in helping me
with my auto repairs. She also informed me of future repairs and it’s approximate costs so I can decide when to bring my auto for repairs.
with my auto repairs. She also informed me of future repairs and it’s approximate costs so I can decide when to bring my auto for repairs.
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by FRETJL
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Sullivan Cadillac responded
Thanks so much for your excellent review! We're so happy to hear that Estefanía provided you with helpful and efficient service during your auto repairs at Sullivan Cadillac. It's great that she was able to inform you about future repairs and their costs as well. Your feedback means a great deal to us, and our team looks forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
I had great service.
Friendly and ready to help with what I had going on
Friendly and ready to help with what I had going on
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by fpickens62
Verified Customer
Verified Customer
Service Price Transparency
Dec 10, 2025 -
Sullivan Cadillac responded
Thank you for your kind words! We're pleased to hear you had a great experience with us at Sullivan Cadillac. Our team is always ready to help, and it's great to know that you felt supported. We look forward to seeing you again soon.
Sincerely,
The Sullivan Cadillac Team
10:00 am appointment 2-1/2 hours later car still in
waiting no communication from service, so I wait! Service rep went to lunch. This is poor service!
waiting no communication from service, so I wait! Service rep went to lunch. This is poor service!
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by Fedup
Nov 24, 2025 -
Sullivan Cadillac responded
Thank you for sharing your experience with us. We understand your frustration regarding the delay and lack of communication during your service appointment at Sullivan Cadillac. Your feedback is valuable, and we want to ensure our clients receive the best service possible. Please feel free to reach out to us directly so we can address your concerns further and improve our service.
Sincerely,
The Sullivan Cadillac Team
A bit pricey but good and friendly service.
Comfortable waiting area. Thank you very much.
Comfortable waiting area. Thank you very much.
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by nancyleeayres
Verified Customer
Verified Customer
Service Price Transparency
Nov 19, 2025 -
Sullivan Cadillac responded
Thank you for your review, Nancy! We appreciate your feedback about our friendly service and comfortable waiting area at Sullivan Cadillac. We understand that pricing is a consideration and value your thoughts. We hope to see you again soon!
Sincerely,
The Sullivan Cadillac Team
Nice dealership, and their customer service area is very
comfortable and friendly with a wide arrangement of snacks and refreshments.
comfortable and friendly with a wide arrangement of snacks and refreshments.
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by ecberry1070
Verified Customer
Verified Customer
Service Price Transparency
Nov 17, 2025 -
Sullivan Cadillac responded
Thank you for your feedback! We're glad to hear that you enjoyed our comfortable customer service area and the variety of snacks and refreshments at Sullivan Cadillac. We look forward to serving you again in the future.
Sincerely,
The Sullivan Cadillac Team
The service team and everyone at Sullivan Cadillac is top
notch. And the lounge area offers so many refreshments while you wait. So glad I purchased from them and highly recommend them to anyone in the mark
notch. And the lounge area offers so many refreshments while you wait. So glad I purchased from them and highly recommend them to anyone in the market for a vehicle.
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by cyrettek
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Edwin Mejia
, Chris Fredericks, Shelby Moscorelli
Nov 14, 2025 -
Sullivan Cadillac responded
Thank you so much for your kind words! We truly appreciate your positive feedback about our service team and the lounge area at Sullivan Cadillac. We're thrilled to hear that you had such a great experience with us. Your recommendation means a lot, and we look forward to assisting you again in the future!
Sincerely,
The Sullivan Cadillac Team
I brought my 2025 XT5 in for it's initial service.
Estafania booked me in exactly on time for my appointment. The customer waiting room was comfortable and had cookies, other sweets, and beverages ava
Estafania booked me in exactly on time for my appointment. The customer waiting room was comfortable and had cookies, other sweets, and beverages available. They also had a very good coffee bar. I was called shortly that my car was already serviced.
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by Carltonnettles1@gmail.com
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Sullivan Cadillac responded
Thank you, Carlton, for your wonderful review! It's great to hear that your experience with your 2025 Cadillac XT5's initial service at Sullivan Cadillac was seamless and enjoyable. Estafania and the team work hard to ensure our customers feel comfortable and well taken care of, and we're glad you enjoyed the amenities in our waiting room. We appreciate your feedback and look forward to seeing you again for your next service!
Sincerely,
The Sullivan Cadillac Team
Very efficient service was performed faster than expected
and everyone was friendly and very courteous
and everyone was friendly and very courteous
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by MKREBS2
Verified Customer
Verified Customer
Service Price Transparency
Nov 11, 2025 -
Sullivan Cadillac responded
Thank you for your wonderful review! We’re thrilled to hear that you experienced efficient service and that our team was friendly and courteous. At Sullivan Cadillac, we strive to exceed expectations, and we appreciate your kind words. We look forward to seeing you again soon!
Sincerely,
The Sullivan Cadillac Team
Estefania Adaro is an exceptional Service Representative
and works very hard to please her customers. She is professional regardless of the challenges presented and has a wide range of product knowledge th
and works very hard to please her customers. She is professional regardless of the challenges presented and has a wide range of product knowledge that helps her customers throughout the vehicle service process. Estefania is undoubtably an asset to Sullivan Cadillac.
Best,
Dr. K. Wayne Hunter, Ed.D
Jeffrey Mayorga is a well-seasoned Service Manager who has remarkable skills in resolving customer disputes. His calm demeaner commands respect that keeps customers calm as well when disputes arise. Great managers are not born; they are developed thorough trial and error… Congratulations Jeffrey, you have won my vote!
Best,
Dr. K. Wayne Hunter, Ed.D
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by DRWAYNE60
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeffrey Mayorga
Nov 08, 2025 -
Sullivan Cadillac responded
Thank you for your thoughtful and encouraging review, Dr. Wayne! We truly appreciate your kind words about Estefania and Jeffrey. Their dedication and professionalism are indeed invaluable to our team at Sullivan Cadillac. Our team strives to provide the best service possible, and it’s wonderful to hear that their efforts have made a positive impact on your experience. We look forward to serving you again in the future!
Sincerely,
The Sullivan Cadillac Team
In and out in 1 hour, I appreciated the Video taken of my
car , and also appreciated
Estefanio courtesy and positive attitude about the service being done
car , and also appreciated
Estefanio courtesy and positive attitude about the service being done
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by HAMEL9DONALD
Verified Customer
Verified Customer
Service Price Transparency
Oct 31, 2025 -
Sullivan Cadillac responded
Thank you for your review, Donald! We are glad to hear that your experience at Sullivan Cadillac was efficient and that you appreciated the video of your car. It's great to know that Estefanio's courtesy and positive attitude made a positive impact on your visit. We look forward to seeing you again soon.
Sincerely,
The Sullivan Cadillac Team
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