Esther Espiricueta

I recently bought a 2020 F350 from a Hurst Autoplex Mitsubishi about 3 weeks ago and asked about a second key. They said they did not have a second key but would try and look for it. While with the sal Mitsubishi about 3 weeks ago and asked about a second key. They said they did not have a second key but would try and look for it. While with the sales representative Steve Glynn he called the previous owner on speaker and the owner confirmed he did infact give them 2 keys when the vehicle was traded in. When I asked about the second key again he said he would get me a key made and it was written on sheet of what they owe the customer. He told me to call him the following Monday, which I did but did not get a response. After multiple attempts to contact him, he is not responding to any of my phone calls or text messages. When I call the dealer I am getting hung up on while all I wanted was the second key I was promised. It's funny because when I was working with another sale person named Mustafa I believe he hold me a second key was already made for me since they have a guy who makes keys go to the facility frequently. More

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Exceptional service even with computers down. Excellent follow up dealing with unfortunate issues following the sale Excellent follow up dealing with unfortunate issues following the sale More

by bevhendrix Verified Customer Verified Customer

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Great customer service. Easy and pleasant to work with and met all my needs with efficiency Would definitely buy from them again. Easy and pleasant to work with and met all my needs with efficiency Would definitely buy from them again. More

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It was an amazing experience Steve was an amazing sales man and Esther is amazing to work with for finance I have forwarded Steve's number to everyone I know that has been talking about a new vehicle or in man and Esther is amazing to work with for finance I have forwarded Steve's number to everyone I know that has been talking about a new vehicle or in the market More

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Working with Kevin Sparger was excellent. He was incredibly patient and knowledgeable and explained both the vehicle and process thoroughly. He understood and did his best to find the vehicle He was incredibly patient and knowledgeable and explained both the vehicle and process thoroughly. He understood and did his best to find the vehicle I wanted to the exact specifications. More

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Mike and Breece were the great to work with and made the process very easy. I told Mike what I wanted and the payment I needed to be and he made it happened. process very easy. I told Mike what I wanted and the payment I needed to be and he made it happened. More

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Very knowledgeable team, Very good at providing details on requests, kind extremely patient and respectful. Good job on requests, kind extremely patient and respectful. Good job More

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The experience is what I would compare to an exclusive VIP, the place is family owned and we were treated like family from the moment we arrive till the minute we drove away waving to us like family sayi VIP, the place is family owned and we were treated like family from the moment we arrive till the minute we drove away waving to us like family saying bye. More

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This dealership is amazing They treat you the way one should be treated. I love the car I purchased. 2016 Hellcat Charger. They help me put it all together should be treated. I love the car I purchased. 2016 Hellcat Charger. They help me put it all together More

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Billy and Esther were fantastic. They made my car buying experience both pleasant and memorable. Their dedication to their customers is unparalleled and I will be back again! They made my car buying experience both pleasant and memorable. Their dedication to their customers is unparalleled and I will be back again! More

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