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Ethan Dillard

Overview Reviews (64) Inventory (202)

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Ethan Dillard

Ethan Dillard | Page 4

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

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5.0

64 Reviews

Overview Reviews (64) Inventory (202)

Dealership Experience

2 yrs, 11 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English

5.0

64 Reviews

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64 Reviews of Ethan Dillard

April 15, 2026

Dealership Rating

Employee Rating

I hate that my car needed repair, but Ethan was great to help and went the extra mile to ensure my repairs were mostly covered by my warranty! help and went the extra mile to ensure my repairs were mostly covered by my warranty! More

by JULIEROWAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kitt Ramey

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Apr 15, 2026 -

Key Acura of Reno responded

Thank you for sharing your experience and the five-star rating. We’re pleased Ethan could go the extra mile to handle your Acura MDX warranty coverage. Please let us know whenever you need further assistance. Experience the Key Difference

April 11, 2026

Dealership Rating

Employee Rating

Great service Was able to get my vehicle in last minute and for a great price. Will be coming back and for a great price. Will be coming back More

by TEABREIG

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Apr 12, 2026 -

Key Acura of Reno responded

Thank you for letting us assist with your Nissan Rogue. We’re glad Ethan could accommodate your last-minute request and provide prompt, cost-effective service. We look forward to welcoming you back soon. Experience the Key Difference

April 08, 2026

Dealership Rating

Employee Rating

5 Service Advisor Ethan and his associate were very helpful and knowledgeable. The technician service on my car was completed professionally. I received a complete detailed invoice as well as an explan helpful and knowledgeable. The technician service on my car was completed professionally. I received a complete detailed invoice as well as an explanation of the services completed. Great service and experience. Thank you! More

by lynn.hayden

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Apr 09, 2026 -

Key Acura of Reno responded

We’re grateful for your feedback on Ethan’s helpful guidance and our technician’s professional service on your Acura RDX. It’s great to hear the detailed invoice and clear explanation met your needs. We look forward to assisting you again. Experience the Key Difference

April 08, 2026

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Employee Rating

Very timely and professional. The shuttle driver was very nice, courteous and timely. Thank you The shuttle driver was very nice, courteous and timely. Thank you More

by Cpjunior8

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: I forgot shuttle drivers name.

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Apr 08, 2026 -

Key Acura of Reno responded

We’re pleased our shuttle service met your expectations for punctuality and professionalism. Your kind words about Ethan will be passed along to him. Thank you for trusting us with your Acura RDX service. Experience the Key Difference

April 04, 2026

Dealership Rating

Employee Rating

Ethan was great. He answered my questions thoroughly and provided information without being pushy. I was surprised to receive a complimentary oil change and checkup f He answered my questions thoroughly and provided information without being pushy. I was surprised to receive a complimentary oil change and checkup for my RDX. At first I was skeptical that it was just to sell me on additional services but Ethan was great. He simply let me know it was about time to look into tires and provided his recommendations but was never pushy. More

by TERINE.HIGA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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April 03, 2026

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Employee Rating

Courteous greeting Comfortable waiting area with internet Flawless execution to resolve the issue, and I was on my way in under an hour. Flawless execution to resolve the issue, and I was on my way in under an hour. More

by trgurgui

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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March 30, 2026

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Employee Rating

Great customer experience. Treated very well. Car was ready when promised. Every one was friendly and helpful. Treated very well. Car was ready when promised. Every one was friendly and helpful. More

by Wjwagner67

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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March 23, 2026

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Employee Rating

Pleasant and focus on timeliness and service of my car I am very happy Reno Acura Dealer am very happy Reno Acura Dealer More

by jamesmotteler

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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March 22, 2026

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Employee Rating

Excellent Friendly staff great 4 my MDX! Did not recommend service I did not need. Did not recommend service I did not need. More

by steven.egly

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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March 19, 2026

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Employee Rating

Always great service On time easy appointment no wait and good snacks Great staff and parts department good snacks Great staff and parts department More

by cblank56

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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