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Ethan Dillard
Ethan Dillard at Key Acura of Reno

Ethan Dillard | Page 3

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

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5.0
64 Reviews

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

Dealership Experience

2 yrs, 11 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

5.0

64 Reviews

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64 Reviews of Ethan Dillard

April 27, 2026

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Employee Rating

They were very helpful when I needed my car fixed. I appreciated them getting in. More

by M.G.ARTEAGA
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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Apr 27, 2026

Key Acura of Reno responded

We’re glad Ethan and the service team could accommodate your Acura RDX repair promptly. Thank you for trusting our service department and we look forward to assisting you again. Experience the Key Difference

April 27, 2026

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Employee Rating

I got a ride to work without waiting, and for my return ride, Ethan took the time to pick me up because he couldn't get another driver. More

by amynicolewebber
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 27, 2026

Key Acura of Reno responded

Thank you for the five-star review. We’re glad you didn’t have to wait for your morning shuttle and that Ethan personally ensured your return ride. We appreciate your trust in Acura and look forward to assisting you again. Experience the Key Difference

April 26, 2026

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Would love to just deal with Kit anytime I have a car need, that would be great! More

by jojobates.4371
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 27, 2026

Key Acura of Reno responded

Jojo, Thank you for choosing Key Acura of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience the Key Difference

April 26, 2026

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Cody (and Ethan ) were so great. Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super inf More

by Amberbreuer83
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

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Apr 26, 2026

Key Acura of Reno responded

We appreciate you highlighting Cody’s clear updates and estimates along with Ethan’s informative and understanding approach. It’s great knowing your Acura was in such capable hands throughout the service process. Experience the Key Difference

April 24, 2026

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Employee Rating

Ethan greeted me and treated me as an actual person, not a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's pro More

by IVAJOSH
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 25, 2026

Key Acura of Reno responded

It’s great to hear Ethan treated you personally and delivered your service sooner than expected. Thank you for sharing your insight as a former advisor and recognizing his professionalism. We appreciate your trust in servicing your Acura MDX and look forward to helping again. Experience the Key Difference

April 24, 2026

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Employee Rating

Ethan was wonderful helped us out answered questions for us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on More

by Gpspointer
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 24, 2026

Key Acura of Reno responded

Thank you for recommending us. We’re glad Ethan could answer your questions and that your Mitsubishi received a thorough oil change and tire rotation, returning clean and ready for the road. We appreciate your trust and look forward to helping with any future service or vehicle needs. Experience the Key Difference

April 23, 2026

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Employee Rating

It was a quick and efficient service of my vehicle and they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with. More

by JCERAGIOLI
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 23, 2026

Key Acura of Reno responded

Thank you for letting us know about your experience with our service team on your Acura RDX. We’re glad we could resolve that overlooked issue and keep things running smoothly. Ethan and the rest of our staff appreciate your feedback and look forward to helping you again. Experience the Key Difference

April 18, 2026

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It was great. They gave me a loaner and when we came back I was kept updated. More

by honitas
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 18, 2026

Key Acura of Reno responded

We’re delighted you had a smooth Acura RDX service. Ethan was happy to arrange a loaner and keep you informed throughout your visit. Thank you for the five-star rating. Experience the Key Difference

April 17, 2026

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Quick efficient, did have issues with notifications. Would recommend SMS text messaging notifications. No more to say More

by lewnet
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Apr 17, 2026

Key Acura of Reno responded

Thanks for the five-star rating and for sharing your experience with your Acura RDX. We’re glad the service was quick and efficient. We’ve noted your suggestion for SMS notifications and will review it to improve our communication. Experience the Key Difference

April 17, 2026

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Employee Rating

My first experience here. Everyone was super professional and easy to work with. The repairs on my car were noticeable and priced right. They even offered round trip transport More

by rdafrancis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert!

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Apr 17, 2026

Key Acura of Reno responded

Thank you for sharing your first visit experience. We’re glad the service team provided professional, efficient repairs on your Acura MDX Sport Hybrid and that the round-trip transportation was convenient. We look forward to assisting you again. Experience the Key Difference

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