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Ethan Dillard

Overview Reviews (64) Inventory (202)

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Ethan Dillard

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

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5.0

64 Reviews

Overview Reviews (64) Inventory (202)

Dealership Experience

2 yrs, 11 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English

5.0

64 Reviews

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64 Reviews of Ethan Dillard

June 25, 2026

Dealership Rating

Employee Rating

They were very professional and did not try to upsell me. Will come back again. Will come back again. More

by robert.steines

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Jun 25, 2026 -

Key Acura of Reno responded

Thank you for trusting us with your Acura TLX service. Ethan is pleased our team treated you professionally and honored your preferences. We look forward to welcoming you back. Experience the Key Difference

June 24, 2026

Dealership Rating

Employee Rating

5 He is very personable and wants to have explained work needed well and met my current needs. needed well and met my current needs. More

by bonnie.j.whittemore

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Jun 24, 2026 -

Key Acura of Reno responded

We’re glad Ethan took the time to explain the needed work and tailored it to your requirements. Thanks for choosing service for your Acura RDX. Experience the Key Difference

June 23, 2026

Dealership Rating

Employee Rating

Ethan was very friendly, knowledgeable, honest, and helpful. I feel comfortable and confident in the work that Acura does. helpful. I feel comfortable and confident in the work that Acura does. More

by DDALE321

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2026 -

Key Acura of Reno responded

We’re thrilled to hear Ethan’s friendly and knowledgeable approach made you feel at ease. It’s rewarding that the work on your Acura RDX left you feeling confident. Thank you for sharing your feedback. Experience the Key Difference

June 18, 2026

Dealership Rating

Employee Rating

Their service department is excellent. Ethan is honest, knowledgeable, and has excellent communication. Their GM Tom has live most of his life here and is always willing to help anyway he Ethan is honest, knowledgeable, and has excellent communication. Their GM Tom has live most of his life here and is always willing to help anyway he can. A job well done. More

by lucasj

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Cheers

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Jun 18, 2026 -

Key Acura of Reno responded

Thank you for sharing your experience with our service department. Ethan’s honesty and clear communication ensured a smooth service for your Lexus ES 300. We appreciate your trust and look forward to assisting you again. Experience the Key Difference

June 13, 2026

Dealership Rating

Employee Rating

Very professional Kept me updated about the status of my car repair. Explained the process. Provided a loaner which was helpful car repair. Explained the process. Provided a loaner which was helpful More

by ABOUDOUMIT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Jun 14, 2026 -

Key Acura of Reno responded

Thank you for the five-star rating. We’re glad Ethan kept you informed during your Acura ZDX repair, walked you through each step, and arranged a helpful loaner vehicle. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

Dealership Rating

Employee Rating

Reliable, responsible, prompt, and meets expectation. Good source of information about our cars and their future. Good source of information about our cars and their future. More

by WHKIRBYNV

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 07, 2026 -

Key Acura of Reno responded

We appreciate your kind feedback on your Acura TLX service. It’s great to hear Ethan was reliable, responsible, and prompt while providing information about your vehicle’s future needs. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

Dealership Rating

Employee Rating

Your service department and Ethan were wonderful. Worked with me the entire way. Thank you Worked with me the entire way. Thank you More

by Dkam5354

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Jun 06, 2026 -

Key Acura of Reno responded

We’re thrilled to hear Ethan and our service team took great care of your Acura MDX. Thank you for trusting us with your vehicle. Experience the Key Difference

June 05, 2026

Dealership Rating

Employee Rating

They got my car in quickly and plugged my tire. I was back on the road with minimal downtime. Thank you! I was back on the road with minimal downtime. Thank you! More

by Laura

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 05, 2026 -

Key Acura of Reno responded

We’re glad your Acura RDX was brought in quickly and your tire was plugged so you could get back on the road without much delay. We appreciate you sharing your experience! Experience the Key Difference

June 04, 2026

Dealership Rating

Employee Rating

Always accommodating. Prompt and thorough. Waiting area m is excellent and the staff are super friendly! Prompt and thorough. Waiting area m is excellent and the staff are super friendly! More

by s_commuri

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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Jun 05, 2026 -

Key Acura of Reno responded

We’re thrilled to hear our team was accommodating and thorough during your Infiniti QX60 service visit. It’s great that you enjoyed the waiting area and felt welcomed by everyone. Ethan and the staff look forward to assisting you again. Experience the Key Difference

May 27, 2026

Dealership Rating

Employee Rating

He was very polite and very nice Very friendly Good customer service Polite Excellent service customer service Polite Excellent service More

by ESTHERRIVAS22

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ethan Dillard

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May 28, 2026 -

Key Acura of Reno responded

It’s great to hear Ethan provided friendly and attentive service for your Acura MDX. We appreciate you sharing your experience. We look forward to assisting you again. Experience the Key Difference

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