Positive, focused, reliable, good sense of humor,
flexible, fluid communication and patient. These are a few characteristics I use in describing Ethan and the three years working with him. He always
flexible, fluid communication and patient. These are a few characteristics I use in describing Ethan and the three years working with him. He always provides a friendly and personalized greeting. Ethan has been a great resource to me in a variety of capacities i.e.- thorough explanation of an issue and resolution, scheduling services, ordering parts, and connecting me with outside contractors.. no matter the situation, Ethan will find the way and always in the kindest fashion. He is truly a good person and I am very grateful.
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by frank
Verified Customer
Verified Customer
Service Price Transparency
They were very helpful when I needed my car fixed.
I appreciated them getting in.
I appreciated them getting in.
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by M.G.ARTEAGA
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Key Acura of Reno responded
We’re glad Ethan and the service team could accommodate your Acura RDX repair promptly. Thank you for trusting our service department and we look forward to assisting you again.
Experience the Key Difference
I got a ride to work without waiting, and for my return
ride, Ethan took the time to pick me up because he couldn't get another driver.
ride, Ethan took the time to pick me up because he couldn't get another driver.
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by amynicolewebber
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 27, 2026 -
Key Acura of Reno responded
Thank you for the five-star review. We’re glad you didn’t have to wait for your morning shuttle and that Ethan personally ensured your return ride. We appreciate your trust in Acura and look forward to assisting you again.
Experience the Key Difference
Would love to just deal with Kit anytime I have a car
need, that would be great!
need, that would be great!
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by jojobates.4371
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 27, 2026 -
Key Acura of Reno responded
Jojo, Thank you for choosing Key Acura of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Experience the Key Difference
Cody (and Ethan ) were so great.
Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super inf
Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super informative, kind and understanding as well.
We loved working with both of them!
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by Amberbreuer83
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2026 -
Key Acura of Reno responded
We appreciate you highlighting Cody’s clear updates and estimates along with Ethan’s informative and understanding approach. It’s great knowing your Acura was in such capable hands throughout the service process.
Experience the Key Difference
Ethan greeted me and treated me as an actual person, not
a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's pro
a number. He gave me a realistic time of completion and finished well before that time. As a former advisor I was pleasantly surprised by Ethan's professionalism. Job well done
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by IVAJOSH
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 25, 2026 -
Key Acura of Reno responded
It’s great to hear Ethan treated you personally and delivered your service sooner than expected. Thank you for sharing your insight as a former advisor and recognizing his professionalism. We appreciate your trust in servicing your Acura MDX and look forward to helping again.
Experience the Key Difference
Ethan was wonderful helped us out answered questions for
us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on
us performed an oil change entire rotation car was clean when I got it back. Would recommend Acura Reno to anybody who's looking to per servicing on Acura Mitsubishi's and purchasing a vehicle.
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by Gpspointer
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 24, 2026 -
Key Acura of Reno responded
Thank you for recommending us. We’re glad Ethan could answer your questions and that your Mitsubishi received a thorough oil change and tire rotation, returning clean and ready for the road. We appreciate your trust and look forward to helping with any future service or vehicle needs.
Experience the Key Difference
It was a quick and efficient service of my vehicle and
they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with.
they took care of an issue that should have been handled previously that I was unaware of. Friendly staff, easy to deal with.
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by JCERAGIOLI
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 23, 2026 -
Key Acura of Reno responded
Thank you for letting us know about your experience with our service team on your Acura RDX. We’re glad we could resolve that overlooked issue and keep things running smoothly. Ethan and the rest of our staff appreciate your feedback and look forward to helping you again.
Experience the Key Difference
It was great.
They gave me a loaner and when we came back I was kept updated.
They gave me a loaner and when we came back I was kept updated.
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by honitas
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 18, 2026 -
Key Acura of Reno responded
We’re delighted you had a smooth Acura RDX service. Ethan was happy to arrange a loaner and keep you informed throughout your visit. Thank you for the five-star rating.
Experience the Key Difference
Quick efficient, did have issues with notifications.
Would recommend SMS text messaging notifications. No more to say
Would recommend SMS text messaging notifications. No more to say
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by lewnet
Verified Customer
Verified Customer
Other Employees Tagged:
Ethan Dillard
Apr 17, 2026 -
Key Acura of Reno responded
Thanks for the five-star rating and for sharing your experience with your Acura RDX. We’re glad the service was quick and efficient. We’ve noted your suggestion for SMS notifications and will review it to improve our communication.
Experience the Key Difference