Ethan Dillard
Ethan Dillard at Key Acura of Reno

Ethan Dillard

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

Contact Me
4.9
50 Reviews

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

Dealership Experience

2 yrs, 9 mos

Industry Experience

10 yrs

Languages Spoken

English English

4.9

50 Reviews

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50 Reviews of Ethan Dillard

May 22, 2026

Dealership Rating
Employee Rating

Ethan was great. Explained everything clearly and told us what to expect next time we visit and what needs to be done and why because of mileage. I now know what we More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Key Acura of Reno responded

It’s wonderful to hear Ethan provided clear explanations of your Acura MDX’s maintenance needs and outlined what to expect on your next visit. We look forward to assisting you at your upcoming appointment. Experience the Key Difference

May 20, 2026

Dealership Rating
Employee Rating

He was prompt and forward with realistic expectations. Stop texting me as I said what I have had to say. More

by IVAJOSH
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

May 21, 2026

Key Acura of Reno responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Experience the Key Difference

May 13, 2026

Dealership Rating
Employee Rating

He took care of my car issue quickly and professionally! Great job, Ethan! I will be back for future services. Thanks again! More

by DAVIDNELSON42
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

May 13, 2026

Key Acura of Reno responded

Thanks for sharing your feedback. We’re happy Ethan took care of your Ford efficiently and professionally and look forward to helping with future service. Experience the Key Difference

May 10, 2026

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Employee Rating

Trustworthy, honest. I know when I go there I will be taken care of and treated fairly. More

by KIIMMKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

May 10, 2026

Key Acura of Reno responded

We’re grateful you trust our team with your Acura MDX. It’s wonderful to know you felt taken care of and treated fairly. Thank you for sharing your experience, and we look forward to helping you again. Experience the Key Difference

May 02, 2026

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It was great. .. They wasted no time in finding me a vehicle the bank would approve. It's a great start for me after the divorce More

by FREDERICKYOTTER
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

May 03, 2026

Key Acura of Reno responded

Thank you for letting us assist with financing your Mitsubishi Outlander Sport. Ethan and our team are glad we could secure approval swiftly and support your fresh start. Enjoy the ride as you move forward. Experience the Key Difference

April 30, 2026

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Employee Rating

Positive, focused, reliable, good sense of humor, flexible, fluid communication and patient. These are a few characteristics I use in describing Ethan and the three years working with him. He always More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2026

Key Acura of Reno responded

It’s wonderful to hear Ethan’s reliability, patience, and clear communication have made your Acura RDX service smooth over the past three years. Thank you for entrusting us with your vehicle and for sharing your gratitude. Experience the Key Difference

April 27, 2026

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Employee Rating

They were very helpful when I needed my car fixed. I appreciated them getting in. More

by M.G.ARTEAGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

Key Acura of Reno responded

We’re glad Ethan and the service team could accommodate your Acura RDX repair promptly. Thank you for trusting our service department and we look forward to assisting you again. Experience the Key Difference

April 27, 2026

Dealership Rating
Employee Rating

I got a ride to work without waiting, and for my return ride, Ethan took the time to pick me up because he couldn't get another driver. More

by amynicolewebber
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

Apr 27, 2026

Key Acura of Reno responded

Thank you for the five-star review. We’re glad you didn’t have to wait for your morning shuttle and that Ethan personally ensured your return ride. We appreciate your trust in Acura and look forward to assisting you again. Experience the Key Difference

April 26, 2026

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Employee Rating

Would love to just deal with Kit anytime I have a car need, that would be great! More

by jojobates.4371
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

Apr 27, 2026

Key Acura of Reno responded

Jojo, Thank you for choosing Key Acura of Reno. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Experience the Key Difference

April 26, 2026

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Employee Rating

Cody (and Ethan ) were so great. Cody kept us informed the entire way, gave us good estimates and was friendly and knowledgeable. Ethan stepped in when Cody was out and was super inf More

by Amberbreuer83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman

Apr 26, 2026

Key Acura of Reno responded

We appreciate you highlighting Cody’s clear updates and estimates along with Ethan’s informative and understanding approach. It’s great knowing your Acura was in such capable hands throughout the service process. Experience the Key Difference

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