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Ethan Dillard
Ethan Dillard at Key Acura of Reno

Ethan Dillard

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

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5.0
67 Reviews

My name is Ethan and I was born and raised in the Reno/Tahoe area. Growing up in Incline Village, i grew to love the mountains and our community. My family and I love the reno area and am excited to contribute and take care of fellow Reno locals! Working in the Automotive Industry for 10 plus years has taught me a lot, but none more valuable than the importance of customer service.

Dealership Experience

2 yrs, 11 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

5.0

67 Reviews

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67 Reviews of Ethan Dillard

July 12, 2026

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Employee Rating

The service was spectacular and the wash was xcellent . All the staff was great also the sales show room was beautiful More

by RDEMARZO
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Recommend Dealer
Yes
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Jul 12, 2026

Key Acura of Reno responded

We appreciate your praise for our service and wash on your Toyota Highlander, as well as your kind words about our showroom. Ethan and the rest of our team are thrilled to hear everything met your expectations. We look forward to helping you again soon. Experience the Key Difference

July 11, 2026

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Employee Rating

Poor customer service in all areas still waiting for gap refund since mar/april. Also been requesting a replacement of the driver side safety belt still waiting for gap I have reached out many times More

by queeneeb
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Robinson

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Jul 15, 2026

Key Acura of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 07, 2026

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Employee Rating

Very impressed with Ethan in his knowledge and professionalism Very friendly and helpful it is a pleasure every time I’ve gon in More

by jerrymckim
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lennox, James Duggan, Sean Smartt, Fred Combs, Grant Pierson

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Jul 08, 2026

Key Acura of Reno responded

Thank you, Jerry! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Key Acura of Reno. Experience the Key Difference

June 25, 2026

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Employee Rating

They were very professional and did not try to upsell me. Will come back again. More

by robert.steines
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Jun 25, 2026

Key Acura of Reno responded

Thank you for trusting us with your Acura TLX service. Ethan is pleased our team treated you professionally and honored your preferences. We look forward to welcoming you back. Experience the Key Difference

June 24, 2026

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Employee Rating

5 He is very personable and wants to have explained work needed well and met my current needs. More

by bonnie.j.whittemore
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Jun 24, 2026

Key Acura of Reno responded

We’re glad Ethan took the time to explain the needed work and tailored it to your requirements. Thanks for choosing service for your Acura RDX. Experience the Key Difference

June 23, 2026

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Employee Rating

Ethan was very friendly, knowledgeable, honest, and helpful. I feel comfortable and confident in the work that Acura does. More

by DDALE321
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 23, 2026

Key Acura of Reno responded

We’re thrilled to hear Ethan’s friendly and knowledgeable approach made you feel at ease. It’s rewarding that the work on your Acura RDX left you feeling confident. Thank you for sharing your feedback. Experience the Key Difference

June 18, 2026

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Employee Rating

Their service department is excellent. Ethan is honest, knowledgeable, and has excellent communication. Their GM Tom has live most of his life here and is always willing to help anyway he More

by lucasj
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Cheers

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Jun 18, 2026

Key Acura of Reno responded

Thank you for sharing your experience with our service department. Ethan’s honesty and clear communication ensured a smooth service for your Lexus ES 300. We appreciate your trust and look forward to assisting you again. Experience the Key Difference

June 13, 2026

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Employee Rating

Very professional Kept me updated about the status of my car repair. Explained the process. Provided a loaner which was helpful More

by ABOUDOUMIT
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Jun 14, 2026

Key Acura of Reno responded

Thank you for the five-star rating. We’re glad Ethan kept you informed during your Acura ZDX repair, walked you through each step, and arranged a helpful loaner vehicle. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

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Employee Rating

Reliable, responsible, prompt, and meets expectation. Good source of information about our cars and their future. More

by WHKIRBYNV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2026

Key Acura of Reno responded

We appreciate your kind feedback on your Acura TLX service. It’s great to hear Ethan was reliable, responsible, and prompt while providing information about your vehicle’s future needs. We look forward to assisting you again. Experience the Key Difference

June 06, 2026

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Employee Rating

Your service department and Ethan were wonderful. Worked with me the entire way. Thank you More

by Dkam5354
Recommend Dealer
Yes

Other Employees Tagged: Ethan Dillard

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Jun 06, 2026

Key Acura of Reno responded

We’re thrilled to hear Ethan and our service team took great care of your Acura MDX. Thank you for trusting us with your vehicle. Experience the Key Difference

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