Ethan Harbison | Page 34

Dealer Rater Review for Susan Fucinato I have made 3 BMW purchases over the years at Daniel's Dealership in Allentown, PA and I have always been well pleased with both the customer service I have made 3 BMW purchases over the years at Daniel's Dealership in Allentown, PA and I have always been well pleased with both the customer service and the friendliness of their employees. My third purchase was made through Susan Fucinato and I had the best experience -- Susan is a warm and friendly individual with superior knowledge of the SUV I was interested in. Nothing was too much to ask for; she spent a great deal of time with me and, as a result, I feel like we've become new friends. She is a definite asset to Daniel's and I would recommend her expertise to anyone who wants to experience the excellent service at Daniel's. More

Report | Print

Never ending attention to details Having just taken delivery of my fourth BMW over the last 24 years, I have dealt with Greg Clarke on three of those deliveries and has always been the Having just taken delivery of my fourth BMW over the last 24 years, I have dealt with Greg Clarke on three of those deliveries and has always been there to provide the best recommendations based on my changing needs over the years. He helped us order our last car and reinforced our choices to build the right car for our family. Greg treats us as family and has always made us feel comfortable whether just in for service or in the market for a new vehicle. Would recommend Greg to anyone in the market for a vehicle as well as Service Advisor Ethan Harbison who both pay close attention to our details of car purchasing and preventive care while not being pushy or suggesting things which are not in our best interest. It truly is this hospitality and attention to details which has kept me coming back time after time. More

Report | Print

A great car buying experence Just purchased a 550IX from Daniels BMW. I worked with Greg Clarke who showed me three different vehicles I was interested in. He spent quite a bit of Just purchased a 550IX from Daniels BMW. I worked with Greg Clarke who showed me three different vehicles I was interested in. He spent quite a bit of time with me before I decided on the 550. I am delighted with his help and as this is the fifth BMW I have purchased from Daniels I assure you I would not keep buying from them if the sales and service wasn't great. More

Report | Print

I keep going back - best dealer, best cars! I've now purchased 3 BMWs from Daniels BMW. They have a great website that's mobile friendly to find the exact vehicle you are looking for. Then the I've now purchased 3 BMWs from Daniels BMW. They have a great website that's mobile friendly to find the exact vehicle you are looking for. Then their sales folks (in particular Carrie Fortune) are outstanding - she goes way above and beyond to ensure you get exactly what you need and is super responsive. With each car, I always request Ethan Harbison for managing my service experience. Even the simple things, I'm in meetings all the time and can't return/answer the phone - everyone at Daniels is accessible via email and txt. While that seems like it should be the norm, I've purchased cars from other dealers that didn't have email and everything had to be via phone. If you purchase your vehicle there, they also provide loaners - just makes it so easy when juggling all the crazy family schedules. Thanks Daniels team! More

Report | Print

Superb I just recently bought my third BMW from Daniels. They are not the closest BMW dealership to my home but they are by far the best. It all starts with I just recently bought my third BMW from Daniels. They are not the closest BMW dealership to my home but they are by far the best. It all starts with the sales representative you work with,he is the face that represents the company. On all three occasions Dave Hackett represented Daniels. I found Dave to be professional, extremely knowledgable and with with high integrity, three rare qualities in today's business environment. I find Dave extremely easy to talk to and if I have any questions, I feel very comfortable calling Dave. I know I will get the answer. More

Report | Print

Excellent service Very good i have been using Daniels for over 10 years ,bought 4 cars always great service ,Dan Wilson was particular nice person to work with ,i am Very good i have been using Daniels for over 10 years ,bought 4 cars always great service ,Dan Wilson was particular nice person to work with ,i am very pleased. More

Report | Print

Excellent is the evaluation for current sales person Ms. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Dan Corradini, Sales Manager and Mr. Joe Grazer, Business Manager performed their professional contributions. I purchased my first certified used 2005 BMW Z4 with 8200 miles April 16, 2007 and drove the car for 50,000 miles, until I traded the car back to Daniels BWM September 30, 2013 for a certified used 2011 BMW Z4 with 8100 miles. I will continue to seek Daniels BWM to perform the car maintenance and most importantly, I will return to Daniels BMW to purchase a third BMW when needed. Sincerely, Dr. John (Jack) Mellon More

Report | Print

I started my car the other morning and it sounded like a helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniel helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniels BMW and Debbie answered, and recognized me immediately. GREAT to be acknowledged and welcomed on the first pick up of the phone. I explained the problem, she suggested I come in right away and see Ethan my service advisor. I had to make a stop on the way and we set a rough time. What dealer says 'come right in, I'll tell your advisor (and actually KNOWS me and who my advisor is). Daniels BMW. Ethan Harbison, my respected and customer oriented advisor, was welcoming, wiggled me in between clients, and took care of those scheduled clients while my car was being placed back in the service que - as I would expect. My car was immediately sent back to service, and I knew it would be seen as soon as possible. I waited in the client waiting area, read some of a paperback book, snagged two complimentary diet sodas, and was kept up to date on the status of my car by Ethan. Once a diagnosis was known, I was reassured that it would be taken care of immediately under extended warranty. I drove away before close of business with a smoothly running and repaired car, which was also washed. Yay! In addition Ethan determined that the vehicle was due for additional service, we reviewed options and scheduled an appointment for next week. My experience is the best example of BMW service. Daniels sets a terrific standard not met by Sonnen BMW in Marin, SF BMW in SF or Stevens Creek BMW in Silicon Valley. To make a call when a vehicle is not running well, be recognized by Debbie and assured that I would be taken care of, and to have the vehicle repaired 'on the fly' that very day while I waited, with only a few hours notice, was a tremendous experience. Ethan is a superb service manager, and I cannot say enough about how much I appreciate the efforts he made to take care of my car successfully. More

Report | Print

Ethan Harbison is my service adviosr. He is very patient with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to the customer. Their waiting area is very nice and kid friendly. I hope to have my car serviced there for years to come. More

Report | Print

I had three visits to Daniels this past summer for my BMW 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, a 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, and the water pump needed replacement. Two of the three visits were "emergency" in nature and Ethan, my service consultant, was very accommodating and made sure repairs were done in a timely manner. The battery situation also involved two attempts to have the car towed to Daniels by AAA; the first resulted in damage to the front grill by an operator who never got my car off my driveway! By the time a second tow truck arrived and took my car to Daniels it was too late for the car to be serviced after the car was assessed. Ethan immediately requested a rental car from Hertz (funded by Daniels) so I had transportation until my battery was replaced and the grill repaired. I sincerely appreciate the professional service provided at Daniels. I have had my car serviced there since I purchased it in July 2003. I want to thank Ethan for all of his assistance in getting my car back on the road each time I have had a service appointment or an emergency situation. More

Report | Print