Ethan Harbison | Page 34

I started my car the other morning and it sounded like a helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniel helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniels BMW and Debbie answered, and recognized me immediately. GREAT to be acknowledged and welcomed on the first pick up of the phone. I explained the problem, she suggested I come in right away and see Ethan my service advisor. I had to make a stop on the way and we set a rough time. What dealer says 'come right in, I'll tell your advisor (and actually KNOWS me and who my advisor is). Daniels BMW. Ethan Harbison, my respected and customer oriented advisor, was welcoming, wiggled me in between clients, and took care of those scheduled clients while my car was being placed back in the service que - as I would expect. My car was immediately sent back to service, and I knew it would be seen as soon as possible. I waited in the client waiting area, read some of a paperback book, snagged two complimentary diet sodas, and was kept up to date on the status of my car by Ethan. Once a diagnosis was known, I was reassured that it would be taken care of immediately under extended warranty. I drove away before close of business with a smoothly running and repaired car, which was also washed. Yay! In addition Ethan determined that the vehicle was due for additional service, we reviewed options and scheduled an appointment for next week. My experience is the best example of BMW service. Daniels sets a terrific standard not met by Sonnen BMW in Marin, SF BMW in SF or Stevens Creek BMW in Silicon Valley. To make a call when a vehicle is not running well, be recognized by Debbie and assured that I would be taken care of, and to have the vehicle repaired 'on the fly' that very day while I waited, with only a few hours notice, was a tremendous experience. Ethan is a superb service manager, and I cannot say enough about how much I appreciate the efforts he made to take care of my car successfully. More

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Ethan Harbison is my service adviosr. He is very patient with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to the customer. Their waiting area is very nice and kid friendly. I hope to have my car serviced there for years to come. More

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I had three visits to Daniels this past summer for my BMW 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, a 2003 325xi; two in June and one in July. My original battery finally died and needed replacement, a thermostat and front brakes needed replacement, and the water pump needed replacement. Two of the three visits were "emergency" in nature and Ethan, my service consultant, was very accommodating and made sure repairs were done in a timely manner. The battery situation also involved two attempts to have the car towed to Daniels by AAA; the first resulted in damage to the front grill by an operator who never got my car off my driveway! By the time a second tow truck arrived and took my car to Daniels it was too late for the car to be serviced after the car was assessed. Ethan immediately requested a rental car from Hertz (funded by Daniels) so I had transportation until my battery was replaced and the grill repaired. I sincerely appreciate the professional service provided at Daniels. I have had my car serviced there since I purchased it in July 2003. I want to thank Ethan for all of his assistance in getting my car back on the road each time I have had a service appointment or an emergency situation. More

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Long-time customer; recently bought a Certified Pre-Owned BMW - an overall pleasant experience. Mr. Hughes did a great job reviewing the car and discussing options and operations. The attention of folks in BMW - an overall pleasant experience. Mr. Hughes did a great job reviewing the car and discussing options and operations. The attention of folks in the service dept has always been excellent. More

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My 530XI was out of warranty so I decided to try and save money on service by using a 3rd party facility. I had persistent problems with handling after having my brakes replaced. They replaced my bushings, money on service by using a 3rd party facility. I had persistent problems with handling after having my brakes replaced. They replaced my bushings, breaks and I even put four new tires on. The shimmy was still evident. I brought the car into Daniels with my head hanging for sure. Ethan and team fixed all my issues and the car rides like new again. Good service, fair price and I am now back to using my Dealer for service again. I learned that there is a lot to BMW factory authorized parts after all. Thanks Ethan. See you in a year. More

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Great experience! The service advisor, Ethan, and the tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Co tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Could not have been better. More

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We bought a certified pre-owned 328 from David Hackett. He was great to work with - very knowledgeable BMW enthusiast who believes in the product and actually drives one too (I am typically turned off by s He was great to work with - very knowledgeable BMW enthusiast who believes in the product and actually drives one too (I am typically turned off by salesmen who don't even drive the kind of car they sell). He stayed 2 hours after the dealership closed to deliver our car (and he was completely thorough) and he did an excellent job of staying in touch after we took delivery of the car to address any questions or concerns we had. We've also been very pleased with our service adviser, Ethan. Our car recently had an unexpected need for service(!!!), and although no loaners were available (because we had to bring the car in on such short notice), he supplied us with a rental car free of charge! I would definitely buy another car from them and I will continue to use their service department. Would recommend. More

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I own two vehicles. One is a BMW. I won't disclose what the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Ta the other vehicle is as this is not a smear campaign. I can however, disclose that my service experience has been as different as night and day. Taking my beemer into Daniels for service is just about the same as taking my child to the pediatrician. From the level of knowledge that they have about my car to the care and courtesy that goes into the overall experience, I always leave Daniels happier that I went and confident that my beamer is going to be just fine. Their investment in product knowledge, courtesy, comfort, convenience and style have made Daniels BMW the Utopia of service experiences. Thanks Daniels. More

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The sales department is the best I've ever dealt with, but the service department at this dealership is to die for. The service people and technicians are the friendliest, most honest and attentive ca but the service department at this dealership is to die for. The service people and technicians are the friendliest, most honest and attentive car people I have ever encountered, so much so that I own two beemers. I cannot say enough, when compared with every other dealership and service department I have had dealings with (I'm 56) Daniels is in a class by themselves. More

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