Ethan Harbison | Page 33

Great as always!!!! We recently purchased a 2017 BMW X5. This was the third purchase from Daniels (the first was a 2008 325i hardtop convertible and the second was a 2011 We recently purchased a 2017 BMW X5. This was the third purchase from Daniels (the first was a 2008 325i hardtop convertible and the second was a 2011 X5. For this purchase, we traded in our 2011 X5. Jane Billig was our salesperson and she was excellent; she was extremely helpful and friendly, explained everything, and worked out a great deal. We would highly recommend Jane to anyone interested in purchasing a vehicle. The dealership and its people are what makes it easy to return for service and additional purchases. Our long-time Service Advisor, Ethan Harbison, is also great to work with, which is another reason that we return to Daniels for our automotive needs. He constantly insures that maintenance is handled efficiently and quickly. We would also highly recommend Ethan to anyone interested in having their BMW serviced. Rick Mugione completed the financial aspects of the purchase quickly and efficiently. More

Report | Print

Consistent exceptional service! Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane year after year, vehicle after vehicle and am 100% confident that I will work with her again! Jane can be trusted to find just what you're looking for, keeping all of your interests in mind. I highly recommend Jane! More

Report | Print

Dealer Rater Review for Susan Fucinato I have made 3 BMW purchases over the years at Daniel's Dealership in Allentown, PA and I have always been well pleased with both the customer service I have made 3 BMW purchases over the years at Daniel's Dealership in Allentown, PA and I have always been well pleased with both the customer service and the friendliness of their employees. My third purchase was made through Susan Fucinato and I had the best experience -- Susan is a warm and friendly individual with superior knowledge of the SUV I was interested in. Nothing was too much to ask for; she spent a great deal of time with me and, as a result, I feel like we've become new friends. She is a definite asset to Daniel's and I would recommend her expertise to anyone who wants to experience the excellent service at Daniel's. More

Report | Print

Never ending attention to details Having just taken delivery of my fourth BMW over the last 24 years, I have dealt with Greg Clarke on three of those deliveries and has always been the Having just taken delivery of my fourth BMW over the last 24 years, I have dealt with Greg Clarke on three of those deliveries and has always been there to provide the best recommendations based on my changing needs over the years. He helped us order our last car and reinforced our choices to build the right car for our family. Greg treats us as family and has always made us feel comfortable whether just in for service or in the market for a new vehicle. Would recommend Greg to anyone in the market for a vehicle as well as Service Advisor Ethan Harbison who both pay close attention to our details of car purchasing and preventive care while not being pushy or suggesting things which are not in our best interest. It truly is this hospitality and attention to details which has kept me coming back time after time. More

Report | Print

A great car buying experence Just purchased a 550IX from Daniels BMW. I worked with Greg Clarke who showed me three different vehicles I was interested in. He spent quite a bit of Just purchased a 550IX from Daniels BMW. I worked with Greg Clarke who showed me three different vehicles I was interested in. He spent quite a bit of time with me before I decided on the 550. I am delighted with his help and as this is the fifth BMW I have purchased from Daniels I assure you I would not keep buying from them if the sales and service wasn't great. More

Report | Print

I keep going back - best dealer, best cars! I've now purchased 3 BMWs from Daniels BMW. They have a great website that's mobile friendly to find the exact vehicle you are looking for. Then the I've now purchased 3 BMWs from Daniels BMW. They have a great website that's mobile friendly to find the exact vehicle you are looking for. Then their sales folks (in particular Carrie Fortune) are outstanding - she goes way above and beyond to ensure you get exactly what you need and is super responsive. With each car, I always request Ethan Harbison for managing my service experience. Even the simple things, I'm in meetings all the time and can't return/answer the phone - everyone at Daniels is accessible via email and txt. While that seems like it should be the norm, I've purchased cars from other dealers that didn't have email and everything had to be via phone. If you purchase your vehicle there, they also provide loaners - just makes it so easy when juggling all the crazy family schedules. Thanks Daniels team! More

Report | Print

Superb I just recently bought my third BMW from Daniels. They are not the closest BMW dealership to my home but they are by far the best. It all starts with I just recently bought my third BMW from Daniels. They are not the closest BMW dealership to my home but they are by far the best. It all starts with the sales representative you work with,he is the face that represents the company. On all three occasions Dave Hackett represented Daniels. I found Dave to be professional, extremely knowledgable and with with high integrity, three rare qualities in today's business environment. I find Dave extremely easy to talk to and if I have any questions, I feel very comfortable calling Dave. I know I will get the answer. More

Report | Print

Excellent service Very good i have been using Daniels for over 10 years ,bought 4 cars always great service ,Dan Wilson was particular nice person to work with ,i am Very good i have been using Daniels for over 10 years ,bought 4 cars always great service ,Dan Wilson was particular nice person to work with ,i am very pleased. More

Report | Print

Excellent is the evaluation for current sales person Ms. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Dan Corradini, Sales Manager and Mr. Joe Grazer, Business Manager performed their professional contributions. I purchased my first certified used 2005 BMW Z4 with 8200 miles April 16, 2007 and drove the car for 50,000 miles, until I traded the car back to Daniels BWM September 30, 2013 for a certified used 2011 BMW Z4 with 8100 miles. I will continue to seek Daniels BWM to perform the car maintenance and most importantly, I will return to Daniels BMW to purchase a third BMW when needed. Sincerely, Dr. John (Jack) Mellon More

Report | Print

I started my car the other morning and it sounded like a helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniel helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniels BMW and Debbie answered, and recognized me immediately. GREAT to be acknowledged and welcomed on the first pick up of the phone. I explained the problem, she suggested I come in right away and see Ethan my service advisor. I had to make a stop on the way and we set a rough time. What dealer says 'come right in, I'll tell your advisor (and actually KNOWS me and who my advisor is). Daniels BMW. Ethan Harbison, my respected and customer oriented advisor, was welcoming, wiggled me in between clients, and took care of those scheduled clients while my car was being placed back in the service que - as I would expect. My car was immediately sent back to service, and I knew it would be seen as soon as possible. I waited in the client waiting area, read some of a paperback book, snagged two complimentary diet sodas, and was kept up to date on the status of my car by Ethan. Once a diagnosis was known, I was reassured that it would be taken care of immediately under extended warranty. I drove away before close of business with a smoothly running and repaired car, which was also washed. Yay! In addition Ethan determined that the vehicle was due for additional service, we reviewed options and scheduled an appointment for next week. My experience is the best example of BMW service. Daniels sets a terrific standard not met by Sonnen BMW in Marin, SF BMW in SF or Stevens Creek BMW in Silicon Valley. To make a call when a vehicle is not running well, be recognized by Debbie and assured that I would be taken care of, and to have the vehicle repaired 'on the fly' that very day while I waited, with only a few hours notice, was a tremendous experience. Ethan is a superb service manager, and I cannot say enough about how much I appreciate the efforts he made to take care of my car successfully. More

Report | Print