Ethan Hodges

Holm Buick GMC responded

We're so glad to hear that we've been able to work with you effectively every time you've visited, and that providing a loaner vehicle was helpful! Our team, including Derek Duncan and Ethan Hodges, strives to offer exceptional Customer Care and ensure your convenience. It's rewarding to know we've consistently met your needs. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad we could work you into our schedule, especially since you were just passing through! Providing that kind of support and flexibility to travelers truly reflects our dedication to Customer Care and our Concern for Others. It's wonderful to hear that Lucas, Derek, Ethan, and Josh could be so helpful. We hope your journey continued smoothly! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We love hearing this! It's fantastic to know that Derek Duncan is "the best one" for you and consistently fixes everything your truck needs. His dedication to excellent workmanship truly highlights our commitment to Quality and ensuring outstanding Customer Care. We're proud to have him on our team! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're genuinely sorry to hear that you're unhappy with your recent service visit and that the issue with your truck's engine miss persists. We certainly don't want any of our clients to leave feeling unsatisfied, and we understand your frustration. Our commitment to Customer Care means we take your concerns seriously. We want to ensure your vehicle is running as it should. Please know that we are determined to get to the bottom of this for you. Our service manager Lucas Luchsinger invites you to reach out directly at 785 823 6372, so we may better understand what has transpired. We also appreciate you giving us the opportunity to re-examine your truck, and we look forward to working with you to find a solution. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so pleased to hear that we were able to get your pickup in right away and provide you with a nice loaner car! Ensuring a smooth and convenient experience for our customers, especially when they need a vehicle for service, is a key part of our Customer Care. It's wonderful to know that Lucas and Ethan contributed to such a positive visit. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad to hear our staff was friendly and that you were able to get an appointment the very next day! Keeping your car clean is part of our commitment to industrious and careful workmanship. We're happy you were impressed overall and appreciate you acknowledging Ethan Hodges and Josh Sare. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're absolutely delighted to hear that we took such good care of you, not just with repairs but also with the amenities in our lobby like coffee, snacks, and fresh popcorn! Making sure you're comfortable and feel welcome is a big part of our customer care and concern for others. We appreciate your kind words and are so glad Clark Fritz and Ethan Hodges contributed to your positive experience. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear you had a great experience at Holm Buick GMC! It's fantastic that your repairs were done quickly and that our communication was excellent. Providing efficient service and keeping you informed are key aspects of our commitment to customer care. We appreciate you acknowledging E than Hodges for his part in your positive visit. Sincerely, The Holm Automotive Team of Salina