Ethan Hodges

Holm Buick GMC responded

We're genuinely sorry to hear that you're unhappy with your recent service visit and that the issue with your truck's engine miss persists. We certainly don't want any of our clients to leave feeling unsatisfied, and we understand your frustration. Our commitment to Customer Care means we take your concerns seriously. We want to ensure your vehicle is running as it should. Please know that we are determined to get to the bottom of this for you. Our service manager Lucas Luchsinger invites you to reach out directly at 785 823 6372, so we may better understand what has transpired. We also appreciate you giving us the opportunity to re-examine your truck, and we look forward to working with you to find a solution. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so pleased to hear that we were able to get your pickup in right away and provide you with a nice loaner car! Ensuring a smooth and convenient experience for our customers, especially when they need a vehicle for service, is a key part of our Customer Care. It's wonderful to know that Lucas and Ethan contributed to such a positive visit. Thank you for your kind words! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're glad to hear our staff was friendly and that you were able to get an appointment the very next day! Keeping your car clean is part of our commitment to industrious and careful workmanship. We're happy you were impressed overall and appreciate you acknowledging Ethan Hodges and Josh Sare. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're absolutely delighted to hear that we took such good care of you, not just with repairs but also with the amenities in our lobby like coffee, snacks, and fresh popcorn! Making sure you're comfortable and feel welcome is a big part of our customer care and concern for others. We appreciate your kind words and are so glad Clark Fritz and Ethan Hodges contributed to your positive experience. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear you had a great experience at Holm Buick GMC! It's fantastic that your repairs were done quickly and that our communication was excellent. Providing efficient service and keeping you informed are key aspects of our commitment to customer care. We appreciate you acknowledging E than Hodges for his part in your positive visit. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're so happy to hear that our team was very nice and helpful, and that you'd recommend us to anyone! It's fantastic that you found our workmanship to be really good. Your feedback truly highlights our commitment to excellent customer care and providing quality service. We appreciate you acknowledging Ethan Hodges for his part in your positive experience. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we need to improve our service communication and streamline our processes, especially when navigating the complexities of external warranty providers. We are determined to excel and continuously improve how we serve all our customers. Thank you for communicating with our service manager so that we may better understand what transpired and how we can better assist your needs. Safe travels! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear we were able to help you out when you needed it most! That's exactly why we're here, and we truly appreciate your loyalty and knowing you'll be coming back. Providing excellent customer care and being there for our clients is our top priority. Sincerely, The Holm Automotive Team of Salina

Holm Buick GMC responded

We're thrilled to hear that you consistently find our service quick and efficient, and our team very friendly and courteous! Providing clear explanations for your bill and addressing any concerns you might have is a key part of our customer care and building trust. We appreciate your positive feedback about Lucas, Derek, Ethan, and Josh! Sincerely, the Holm Automotive Team of Salina