Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet

Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
116 Reviews
4.8

116 Reviews

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116 Reviews of Ethan Shaffer

March 04, 2026

Dealership Rating
Employee Rating

Good service. Very friendly. Convenient. Trustworthy. We buy and lease our cars from them and are not disappointed. More

by jujojemom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you find our service friendly, convenient, and trustworthy. It's great to know that you chose Mitch Smith Chevrolet for your car buying and leasing needs. We look forward to assisting you again in the future! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 27, 2026

Dealership Rating
Employee Rating

I have been doing business with Mitch Smith for 25 years, because of good service and caring employee's. More

by wandaholley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 28, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review, Wanda! Your loyalty to Mitch Smith Chevrolet over the past 25 years is truly appreciated. Our team is dedicated to providing great service and care, and it’s rewarding to hear that you’ve had a positive experience with us. We look forward to seeing you again for your next visit! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 23, 2026

Dealership Rating
Employee Rating

Cory and all in the service department are great and such a pleasure to do business with! Great service!! More

by DON5477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 24, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review, Don! I’m thrilled to hear that you had a great experience with Cory and our service department at Mitch Smith Chevrolet. Your kind words are truly appreciated, and we look forward to serving you again in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 20, 2026

Dealership Rating
Employee Rating

I’ve now purchased my third vehicle from Mitch Smith Chevrolet, and I continue to be impressed every single time. Their service department is outstanding — I always bring my vehicles back for regular ma More

by sarabblair70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 21, 2026

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review, Sara! I'm thrilled to hear that you've chosen Mitch Smith Chevrolet for your third vehicle purchase and that our service department continues to impress you with fast, reliable, and friendly service. A special shoutout to Adam for making your buying experience enjoyable and seamless! I truly appreciate your trust in him and us. We look forward to seeing you again for your next vehicle or service visit. Thank you for recommending us! Best Regards, Sharon Smith Mitch Smith Chevrolet

February 16, 2026

Dealership Rating
Employee Rating

Problem is no where near fixed. I was told nothing is wrong with my car. My gear shift should not be CLICKING when pressing my brakes. Taking somewhere else this time. More

by ksharpone98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Calvert

Feb 16, 2026

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the gear shift and the clicking noise you mentioned. It's important to me that your vehicle operates smoothly. I encourage you to reach out to me directly at Mitch Smith Chevrolet if you have any further questions or if you'd like to discuss this matter in more detail. Your feedback is valuable, and I appreciate your willingness to address this. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 09, 2026

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Employee Rating

great people and very accommodating called the same day and asked if they can squeeze me in that day and they politely schedule me for that afternoon, Thank You !!! More

by melliebeth.c.blake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 10, 2026

Mitch Smith Chevrolet responded

Thanks so much for your encouraging words, Melliebeth! I'm pleased to hear that our staff at Mitch Smith Chevrolet was able to accommodate your needs on the same day. Your satisfaction is our priority, and I truly appreciate you taking the time to share your experience. Our team looks forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 09, 2026

Dealership Rating
Employee Rating

I brought my car in at 9 o’clock for the appointment. I was having my OnStar module replaced, and I asked them to check my mileage per gallon sensor. I got there at 12:30 thinking my car would be ready a More

by kathy.genovy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 10, 2026

Mitch Smith Chevrolet responded

Thank you for sharing your experience with us, Kathy. I appreciate your feedback regarding your visit to Mitch Smith Chevrolet for the OnStar module replacement and the check on your mileage per gallon sensor. I understand the importance of timely service and thorough diagnostics. I encourage you to contact me so I can address your concerns directly. Your satisfaction is important to me, and I want to make sure we meet your expectations in the future. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 07, 2026

Dealership Rating
Employee Rating

Great Service! Friendly Staff! Have enjoyed trading with them. Hope to get a new car from them soon. More

by rbuster53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samuel Tucker, Corey Calvert

Feb 08, 2026

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm pleased to hear that you had a great experience with our friendly staff at Mitch Smith Chevrolet. I appreciate your continued trust in us, and we look forward to helping you with your next car purchase soon. Don't hesitate to reach out if you need anything in the meantime! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

February 07, 2026

Dealership Rating
Employee Rating

Did well, but took longer than anticipated. We have used Mitch Smith Service dept. For many years. More

by gmiller0284
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 08, 2026

Mitch Smith Chevrolet responded

Thank you for your feedback! I'm glad to hear that you had a positive experience with Mitch Smith Chevrolet's Service department. I appreciate your loyalty over the years and understand that timing is important. If there's anything we can do to improve your future visits, please don't hesitate to reach out. We look forward to seeing you again! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

February 01, 2026

Dealership Rating
Employee Rating

Have purchased several vehicles from Mitch Smith Chevrolet and have all service work done there. Have always been treated very well by salesperson Tiffany Hulsey and service department. More

by jlraley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Feb 01, 2026

Mitch Smith Chevrolet responded

Thank you for your kind words! I’m thrilled to hear that you’ve had such positive experiences at Mitch Smith Chevrolet. It’s great to know that Tiffany and the service department have consistently provided you with excellent support. I truly appreciate your loyalty and look forward to assisting you with any future vehicle needs. See you next time! Best regards, Sharon Smith Mitch Smith Chevrolet

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