Ethan Shaffer
Ethan Shaffer at Mitch Smith Chevrolet

Ethan Shaffer

Service Advisor

Mitch Smith Chevrolet

1655 Cherokee Ave SW
Cullman, AL 35055

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4.8
93 Reviews
4.8

93 Reviews

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93 Reviews of Ethan Shaffer

September 30, 2025

Dealership Rating
Employee Rating

Always great service and friendly service. Great people to deal with. Never a bad ex5 More

by dcrutchfield318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Sep 30, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you consistently receive great and friendly service at Mitch Smith Chevrolet. Our team takes pride in providing a positive experience, and your feedback means a lot to us. We look forward to seeing you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

September 28, 2025

Dealership Rating
Employee Rating

The Mitch Smith dealership has been our go to dealership for more than five years. Why?, because they are courteous, and work with you. Adam Aker, our salesman, is the best. Always has our best interest at More

by rapate0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2025

Mitch Smith Chevrolet responded

Thank you so much for your wonderful review! I truly appreciate your loyalty to Mitch Smith Chevrolet over the years. It's great to hear that Adam and Sheila provided you with exceptional service and that our service department continues to meet your expectations. We look forward to assisting you again in the future! Best Regards, Sharon Smith Mitch Smith Chevrolet

September 26, 2025

Dealership Rating
Employee Rating

They got me in pretty quick and it didn't take long to do my service and they have a friendly staff. More

by laura59jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Corey Calvert

Sep 27, 2025

Mitch Smith Chevrolet responded

Thank you for taking the time to share your experience with us, Laura! I'm pleased to hear that you received prompt service and found our staff to be friendly. Your feedback is appreciated, and we hope to see you again at Mitch Smith Chevrolet for your future automotive needs! Best Regards, Sharon Smith Mitch Smith Chevrolet

September 18, 2025

Dealership Rating
Employee Rating

Jim is a great and professional salesmen have bought 6 vehicle's from Jim and will always call him for a new vehicle. More

by patrickmann1964
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Cheatham

Sep 19, 2025

Mitch Smith Chevrolet responded

Thank you, Patrick! I truly appreciate your loyalty and am thrilled to hear that Jim has provided you with such excellent service throughout your six vehicle purchases. At Mitch Smith Chevrolet, we strive to make every experience a positive one, and we look forward to assisting you again in the future. Don’t hesitate to reach out for your next vehicle! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

September 17, 2025

Dealership Rating
Employee Rating

Service was quick but my only complaint is that when I got my truck back the gentleman that I talked to was not sure what the issue was with the brakes, and I was not even asked if I wanted them changed. More

by Katiekeith79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2025

Mitch Smith Chevrolet responded

Thank you for your feedback, Katie. I appreciate that you found the service at Mitch Smith Chevrolet to be quick. However, I understand your concerns regarding communication about the brake issue. Your insights are valuable, and we will work on improving our service communication to ensure that all necessary details are conveyed clearly. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to serve you better next time! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

September 10, 2025

Dealership Rating
Employee Rating

I have always loved Mitch Smith Cullman. Everyone there is always so nice and helpful. More

by kristin.perry92
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tiffany Hulsey, Corey Calvert

Sep 10, 2025

Mitch Smith Chevrolet responded

Thank you for your kind words, Kristin! We’re thrilled to hear that you’ve always loved Mitch Smith Chevrolet and appreciate our team’s kindness and helpfulness. We look forward to seeing you again soon! Best Regards, Sharon Smith Mitch Smith Chevrolet

August 18, 2025

Dealership Rating
Employee Rating

This is the second time Mitch Smith worked on my truck and after I picked it up I found damage that they, well looks like they tried to hide! The first was the Body shop taken care of hail damage and days More

by jgabaree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Corey Calvert

Aug 20, 2025

Mitch Smith Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 09, 2025

Dealership Rating
Employee Rating

We had a wonderful experience with both Corey Calvert and Mitch Smith Chevrolet…we would recommend to anyone needing help with their vehicle needs! 10 out of 10!! More

by JRod3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 10, 2025

Mitch Smith Chevrolet responded

Thank you so much for your wonderful feedback! I’m thrilled to hear you had a great experience with Corey and the team at Mitch Smith Chevrolet. Your recommendation means a lot to us! We look forward to assisting you with any of your vehicle needs in the future. Safe travels! Best Regards, Tim Calvert Tim.Calvert@mschevy.com | Mitch Smith Chevrolet

August 07, 2025

Dealership Rating
Employee Rating

Treated great. Service rep was great. Timely & kepted informed through out the whole process. will definitely use this service center again. More

by beebe333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation

Aug 07, 2025

Mitch Smith Chevrolet responded

Thank you for your review! I am happy to hear that you had a great experience at Mitch Smith Chevrolet and that our service team kept you informed throughout the process. We look forward to serving you again. Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

August 04, 2025

Dealership Rating
Employee Rating

Couldn't be happier with the professional service. The people treat you as if they really want to help you, not just lip service to tell you what they think you want to hear. More

by jlowell520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mitch Smith Chevrolet Reputation, Corey Calvert , Not sure, but everyone involved was absolutely great.

Aug 05, 2025

Mitch Smith Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a professional service experience at Mitch Smith Chevrolet. Our team truly strives to provide genuine assistance and make a positive impact. We appreciate your kind words and hope to see you again soon! Best Regards, Scott Browder Scott.Browder@mschevy.com | Mitch Smith Chevrolet

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