Eugene Hall | Page 5

After years of service, including the purchase of my car, Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service Honda of Gainesville I can never return and sending a warning out to anyone that is, was, or could be in business with them. I scheduled a service for Dec 6 at 9:20am. I then thought, maybe they have a key drop box? I call 2x and confirm where and how to do it. I arrive, grab an envelope, fill it out, place the programmed key in, fold it up, slide it through the drop slot, see it bounce on the clutter free floor, and look up at the camera in the service bay, while looking at the time to confirm things are safe at 8pm. Next day, no call. I call them and they say they do not have any keys. I get driven there. I complain and ask them to review footage to see how they can lose a key in their envelope, on a clean floor. "We dont have a camera there." So...its fake huh? Key is gone and they dont give one xxxx. Thinking, this is being blown up, I leave, and return with my broken spare, speak to Gene, whom has been there since I first got serviced years ago, and nobody is helping me about my missing key. Gene asked what service I needed, ignoring that this customers trust level plummeted, and i said i think i have a wheel bearing problem. He sets me up and i ask...what are you going to do to make this right? Offers a $200 diagnostic fee waived, something i never heard on previous visits. I said, great, but i still need my key or a new one programmed. Why is this such a demand! Fine, again, take a deep breath, car is in safe hands, theyll find the key or make a new one. Easy problem to solve. That evening, Gene calls, says its TWO wheel bearings, $1300, out the door. Two, how?! Through bewilderment, I said ok do it, much like Ralphie saying Yes to getting a football from Santa in A Christmas Story, and hang up. I took 2 steps, stopped, and thought, 2?! $1300?! I put on my Columbo rainjacket and did some investigating on this type of service and how in the xxxx a key gets lost. I then call multiple times from last night to the early morning, only getting through to what sounds to me as an answering service, demanding, DONT DO A THING. I call Kevin at Compu-tune, whom worked on my Trans Am years back and asked for availability and prices. He didn't say anything near $1300 and thought 2 wheel bearings is possible but unlikely. While on the toilet, how appropriate is that, Gene calls me after 10am. He got my msgs and I raced there. I ask about my xxxx key and he directs me to Brian, the service manager, whom is in the room behind me. Brian gives me a couple minutes, which is lovely since I wanted to get this done at 7-730am, but since their phones are made up cups and strings, I couldnt and I'm already late to work. First thing I said was "I'm sure you heard about me and how this place lost my keys." He says no. I tell him about it, what time I dropped them off, me calling, me pissed, and a hilarious quote for a service that I honestly couldn't confirm being two wheel bearings. All of a sudden, Brian says they looked everywhere for the keys, even taking desks a part. Remember, he said he didnt hear about this from the very start. "Is it possible you misplaced them?" 😐 Brian, I'm on that camera at 8pm, I folded the envelope, and watched it drop from the weight of a programmed key in it. I did everything I was supposed to do" He then says it's never happened and I'm thinking, yeah, believe me, this sounds crazy. He said Gene and someone else collected the keys that morning. 🤔 Then he says, "he quoted you $1300 for 2 wheel bearings? That sounds kinda low." .....huh. Yeah, we are excellent at this and dont use aftermarket parts. I then quoted him the average price is $350, are Honda parts made out of diamonds? I finish with saying I dont trust this place, I just want my key, and I'll take my business elsewhere. He writes down my name, my number, tells me to give him a few hours...and that was Friday around noon. Brian hasnt reached out. Take my car to Compu Tune, More

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Luis Espana was just AWESOME!! Very professional and knowledgeable! He got financing for me which I know wasn't easy in my case. Not only that but a lower payment was just AWESOME!! Very professional and knowledgeable! He got financing for me which I know wasn't easy in my case. Not only that but a lower payment than I expected! I am so pleased with my new Honda! If it wasn't for Luis I wouldn't be driving it today! He pulled me over the finish line! I would highly recommend Honda of Gainesville to family and friends! Thank-You Luis -Your AMAZING!!!!! More

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Worst dealership ever.I bought a brand new car and it was having touble starting they did absolutely nothing about it don't buy here! having touble starting they did absolutely nothing about it don't buy here! More

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Not a good experience due to the service person Advisor doesn’t feel honest, was matter of fact in his answers and doesn’t really give a good explanation of what I am getting or paying for. I brough Advisor doesn’t feel honest, was matter of fact in his answers and doesn’t really give a good explanation of what I am getting or paying for. I brought some discount coupons with me, he didn’t even look at them, told me the that there are discount already applied. I asked why is it that the quote you gave me is the same as the discounted price that you are giving me now, he said he applied them already right out in the beginning. More

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service mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day mr brace well isn't very friendly if it weans for David wouldn't bring my car back to Honda of Gainesvillehe run my day More

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Professional with a great cafe! This is a very good dealership and service area. The waiting areas are well designed and there is a lovely Latin Food Cafe inside. Best Cuban Sandwic This is a very good dealership and service area. The waiting areas are well designed and there is a lovely Latin Food Cafe inside. Best Cuban Sandwiches in the region! More

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