Evan Winje | Page 11

Germain Honda of Surprise responded

Nothing means more to us than your satisfaction, so thank you for your 5-star review of Robert! We're pleased Robert did everything he could to make sure your transaction was a positive one. Congratulations! Best wishes for amazing travels in your new ride! Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you! We're glad Shay made sure you had a great car buying experience, and that he helped you find the perfect car. We appreciate your recommendation and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Providing our guests with an overall positive experience at every touchpoint is our goal here at Germain Honda of Surprise. Thank you for your business and for taking the time to leave our team this awesome review. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Our team works hard to ensure your overall satisfaction. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your recent shopping experinece. Our team works hard to ensure our guests receive only the best in customer care. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for your business and positive feedback. Our team works hard to ensure a 5-star experience at every touchpoint. Please let us know if you need anything further. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed working with Dominick and that you are happy with your new vehicle, but we regret that your financing experience did not meet expectations. Because your credit file was locked at the time of purchase, our team’s options were limited to lenders that could review alternative bureaus. This did restrict the financing choices available, and we understand how that created frustration. We did make sure to explain that there would be no pre-payment penalty, and we’re pleased you were able to pay the loan off much sooner than the full term. While the disclosure of total loan interest is required on contracts, it does not reflect what you actually end up paying when the loan is paid early, as you chose to do. We truly value your feedback, as it helps us improve the experience for our future customers. We appreciate your trust in Germain Honda and hope that, despite this challenge, you are enjoying your new vehicle. If you’d like to discuss this further, please don’t hesitate to reach out directly- we would be happy to help. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

Germain Honda of Surprise responded

Ensuring a quality experience at every touchpoint is our goal here at Germain. Thank you for your business and for sharing your 5-star experience. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thankyou for your business and feedback. Best Regards, Sassha Motz General Manager