Evan Winje | Page 4

Germain Honda of Surprise responded

Thank you for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that Connor Brandtman provided a professional and supportive purchase experience, and that Ivan Rascon’s financial expertise helped structure a deal that worked well for you. We also appreciate you recognizing Juan Marino for his assistance. It’s wonderful to know you’ve continued to trust Germain Honda for servicing your 2022 CR-V and that the quality of our service team consistently meets your expectations—and we’re glad you’re enjoying the double lattes too! We truly value your loyalty and look forward to continuing to serve you for many years to come. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We are happy you enjoyed a positive and informative sales experience with our team. Congratulations on your new car and thank you for choosing Germain for your automotive needs. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to leave Jean this wonderful review! He will be honored to hear of your very kind words and to know how greatly you valued his service! We couldn't be more pleased to hear of your satisfaction, and we wish you and your family the safest of travels in your new Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you very much for your kind words! We are so grateful for your trust and love having you as part of the Germain family of dealerships. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for taking the time to share your honest feedback. We understand that the car-buying process can be challenging, and we appreciate you choosing Germain Honda for your recent purchase. We’re glad to hear that, overall, your experience was positive, while also recognizing there is room for improvement. Your comments regarding our phone system and the automated service communications are appreciated and will be shared with our management team, as we are always looking for ways to improve our processes and communication. We value the opportunity to earn your confidence beyond the purchase and look forward to providing a smoother, more seamless experience moving forward. Thank you again for choosing Germain Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. See you down the road. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for letting us know that all your needs and wants were met. Our team wishes you many happy miles in your new Honda. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

We are grateful for your rating. We believe in transparency, and we work hard on making sure we provide an extraordinary experience, so we are happy you had such a positive experience. Thank you, Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Thank you for sharing your overall satisfaction with our team. Our goal is to ensure all your need and expectations have been met. Best Regards, Sassha Motz General Manager

Germain Honda of Surprise responded

Your continued business and trust in our team mean so much to us all. Thank you for allowing our team to be of service to you. Best Regards, Sassha Motz General Manager