Ewan Conant

I requested a free oil change. Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate traini Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate training or backup. I had a previous free oil change. Oil changes were agreement when purchasing from Marc Motors. I understand not providing service from other dealer but should have been notified prior to work being accomplished. I will not be doing business with Ket CDJ of Rochester again. I was pleased with my interaction with Jennifer Dube but feel that Key CDJ failed both of us. More

by John Bauer Verified Customer Verified Customer

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Every time I’m here I don’t want to leave! They are like family! They are like family! More

by KABBOTT1 Verified Customer Verified Customer

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Quickest visit to a jeep dealer ever. Quick, Efficient, and friendly service. Glad I made the drive from Maine. Quick, Efficient, and friendly service. Glad I made the drive from Maine. More

by jharrisonmccaleb Verified Customer Verified Customer

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From start to finish booking the appointment to the pickup was great Personal was very professional pickup was great Personal was very professional More

by squadhm Verified Customer Verified Customer

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Always kind and does a good job never had a problem I trust All they do. trust All they do. More

by flombard Verified Customer Verified Customer

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Although everyone there is very pleasant, some of the work that I thought could’ve been done was not completed this day. I know that I am not a technician and that perhaps better explanation to the cust work that I thought could’ve been done was not completed this day. I know that I am not a technician and that perhaps better explanation to the customers as to why certain work could not have been completed could’ve made my Visit a little better. I was disappointed to find out that my vehicle had some very minor damage that occurred to it during the servicing, and I was not informed of it, however, found it on my own after I had left my visit. I did call to ask why I was not told and I was not given any valid reason. I was able to replace the minor damaged parts on my own. I always enjoy coming to this dealer and I appreciate all of the hard work from all of the individuals there . Communication is key to success and I think if the communication could be a little bit improved, this would be a five star rating. Thank you. More

by hooksettdoc Verified Customer Verified Customer

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Very friendly, informative, and fast…plus a nice waiting area👍 so worth the drive from ME. area👍 so worth the drive from ME. More

by dhamilt0n2 Verified Customer Verified Customer

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The mechanic did an outstanding job rectifying the problem I had with my jeep. I was overly pleased with the performance of my jeep following the repair. problem I had with my jeep. I was overly pleased with the performance of my jeep following the repair. More

by jgonz10657 Verified Customer Verified Customer

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Always easy to schedule an appt. and its always within a day or so. very convenient and its always within a day or so. very convenient More

by MARC.DESROSIERS96 Verified Customer Verified Customer

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Service Center always dependable, knowledgeable and helpfull. Prompt and courteous service. Thank you very m helpfull. Prompt and courteous service. Thank you very m More

by jziemer Verified Customer Verified Customer

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