FERNANDO RODRIGUEZ | Page 2

This is purchase #6 or 7 from this dealership. There is a reason we drive past the VW dealership near our home to buy from Fox Valley. Best sales experience. Best service department experience. There is a reason we drive past the VW dealership near our home to buy from Fox Valley. Best sales experience. Best service department experience. More

by DKELZER Verified Customer Verified Customer

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Had a great experience with Fernando Rodriguez from the moment I walked in. Absolutely amazing experience ,very respectful,kind, patient. I will recommend Fox Valley Volkswagen in St Charles moment I walked in. Absolutely amazing experience ,very respectful,kind, patient. I will recommend Fox Valley Volkswagen in St Charles More

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Great customer service! No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando No hidden fees! Easiest car buying experience ever! From the salesperson to the finance team! All great! Thanks again Fernando More

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This has been a family owned dealership for many years with great people working for them. with great people working for them. More

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Friendly, professional, helpful One of the best car shopping experiences I've had. No pressure, no gimmicks. Fernando made every effort to understand what I needed and offer the most One of the best car shopping experiences I've had. No pressure, no gimmicks. Fernando made every effort to understand what I needed and offer the most appropriate vehicles for me to consider. I was shopping pre-owned and so ultimately had to buy elsewhere this time, but I plan to add another car this summer and Fernando at Fox Valley will be the first person I call. More

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Consistently professional I have purchased five cars from this dealership and have bought all my cars from Fernando Rodriguez. I must say that Fernando is one of the kindest an I have purchased five cars from this dealership and have bought all my cars from Fernando Rodriguez. I must say that Fernando is one of the kindest and straightforward sales associates I have had the pleasure to work with. Many times, Fernando calls me just to say hello and keep a friendship alive. When I visit this dealership for service, Brandon is efficient and just a great guy to work with too. I would highly recommend Fernando If you value a personalized experience and a great value. More

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Ed and Fernando were fantastic to work with. They helped me pick out the perfect car at an excellent price. They never pressured me to make a decision even when it took me a while to decide between colors a me pick out the perfect car at an excellent price. They never pressured me to make a decision even when it took me a while to decide between colors and options. I am super happy with the car I ended up with! More

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I bought my civic from that location 4 years ago from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from Frank, but didn't ask for him since I had no record of him being my sales person. Originally asked for Lauren from seeing all the great reviews from here, but it didn't seem like she was selling cars that day I went. I was greeted by Fernando when I walked in and he was the one who took care of me. Did my research before coming in so I knew what I wanted but to my dismay, the certain package on the Jetta I wanted was no where to be found but at least 5 hours away. Still, Fernando said it's not a problem for them to get it to their location. He was very patient along the way since I was very anal about wanting to get a Jetta. Had to be realistic about the situation so he introduced me to the Passat, ended up walking away with one and haven't looked back since! They even had Jesse (I believe that's his name) take time to show my everything on my car which was nice. Despite Fernando taking his time, I believe he gave the credit to Frank in the end. Not sure if it was on purpose or not, but he did explain they always have each others back. I would definitely recommend this dealership to my friends and family, had a truly great experience both times. When I was there 4 years ago, I was killing time by talking to Frank about cars and he ended up giving me 4 tickets to the auto show. Great experience, great people all around. More

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The sales & finance crew at this store was great to work with. They went out of their way to make sure I got exactly the car & accessories I wanted, and they presented flexible purchase, lease, and we work with. They went out of their way to make sure I got exactly the car & accessories I wanted, and they presented flexible purchase, lease, and wear & tear choices that will build out any future hassles. I'm excited about the product ('12 GTI Autobahn) and look forward to a great driving experience. More

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