Fabio Arciero

Ocean Cadillac responded

Dear Mr. Cesar, thank you for taking the time to share your feedback. As discussed during our phone conversation, I want to again extend my sincere apologies for the inconvenience and frustration this situation caused you. We take any concern of this nature extremely seriously. At the same time, as I also explained on the call, the specific allegation being made is something that neither party is able to objectively verify or substantiate. For that reason, it would not be appropriate for the dealership to accept responsibility for an incident that cannot be confirmed through facts or documentation. That said, we absolutely understand your concern, and we remain committed to treating you with respect and professionalism. Our priority is to support you and ensure you have a positive ownership experience moving forward. We are here to assist you with any service needs for your Cadillac Escalade, and I would welcome the opportunity to continue working with you directly to address any remaining concerns. Fabio Arciero Service Manager Ocean Cadillac

Ocean Cadillac responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. General Sales Manager - Jack Mitrani (954) 471-2704

Ocean Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for choosing Ocean Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thanks for sharing your thoughts about your experience with Ocean Cadillac. We appreciate your business and hope to see you again soon! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ocean Cadillac. Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for your feedback. We’re very sorry to hear that your vehicle was returned in less than ideal condition, and we sincerely apologize for the inconvenience this caused. At Ocean Cadillac, we are committed to delivering a premium service experience, and this certainly falls short of our standards. To make it right, we would like to offer you a complimentary full vehicle detail at your convenience. If it's easier for you, we can also arrange complimentary pick-up and delivery of your vehicle for the detail service. Please feel free to contact me directly at 954-993-9242 or at Fabio.Arciero@oceancadillac.com, so we can schedule the detail at a time that works best for you. Thank you again for bringing this to our attention — we truly appreciate the opportunity to regain your trust. Fabio Arciero Service Manager

Ocean Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ocean Cadillac! Service Manager - Fabio Arciero (954) 993-9242

Ocean Cadillac responded

Thank you for taking the time to share your feedback, Mr. Helms. At Ocean Cadillac, we strive to provide the best service and customer experience possible. Because we care deeply about our customers and their vehicles, our team may occasionally recommend additional services beyond those listed in the manufacturer’s maintenance schedule. These recommendations are made to help maintain your vehicle in optimum working condition; ensure it continues to perform as designed and to protect your investment. The manufacturer’s maintenance schedule represents the minimum required maintenance for your vehicle; however, our additional suggestions are entirely optional and offered with the intended to further support short and long-term reliability and overall performance. We truly appreciate your feedback, as it helps us continue to improve. Please do not hesitate to contact me directly for any future inquiries or feedback at 954-993-9242 or at Fabio.Arciero@oceancadillac.com. We look forward to serving you again in the future. Fabio Arciero Service Manager