Fabio Castellon

Salesmen were polite and not pushy. They were all very respectful. Dealership was very nice. They were all very respectful. Dealership was very nice. More

by DBARGER80 Verified Customer Verified Customer

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From the very person I met,a salesman Ceasar Vaquez to the last - the financial manager, Fabio Castellon this was a positive experience. Each took time to answer questions and did not rush. This is my sec the last - the financial manager, Fabio Castellon this was a positive experience. Each took time to answer questions and did not rush. This is my second Hyundai and I’m glad I came back. More

by JUSSAYIN19 Verified Customer Verified Customer

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A very easy pleasant experience. Carly Ness Fabio Castellon and Carlos Carillo were amazing to work with and really made the experience as quick and painless as it could be! Carly Ness Fabio Castellon and Carlos Carillo were amazing to work with and really made the experience as quick and painless as it could be! More

by FRANCIS.S.SANCHEZ Verified Customer Verified Customer

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David W. was good at explaining the process and a great salesman ! Definitely recommend him. was good at explaining the process and a great salesman ! Definitely recommend him. More

by Lani Verified Customer Verified Customer

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Good Srvice and clean and excelkent people. Friendly and nice.Happy with you guys Keep up the Good work Thanks Friendly and nice.Happy with you guys Keep up the Good work Thanks More

by ec182172 Verified Customer Verified Customer

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We purchased from this dealership a few years ago and had a great experience so we decided to buy again, but they’ve definitely went way downhill over the years. First, the person helping us named Allison al a great experience so we decided to buy again, but they’ve definitely went way downhill over the years. First, the person helping us named Allison almost seemed like it was a burden to show us the cars. We wanted to see several Tucsons since they’re so many versions of it, and once we said that she instantly tried to talk us into only seeing 1 or 2. During the financing portion, I asked about several of the deals advertised online and was told she didn’t know about those and they’re probably last months deals and aren’t updated. We submitted our credit application with her between 8-8:30pm, but apparently the finance manager didn’t get it until 10pm. They close at 8 so there weren’t many people there and no one could account for why we had to wait 1.5 hours for the application to be submitted. This dealership also stopped allowing outside funding, so while I could get a better deal on a loan at a different bank, they wouldn’t accept it and they force you to finance with them. They didn’t have that policy last time and we will not buy from them again because of this. They also severally undervalued our trade in. They offered $2.5 k less than carvana, and then their estimate of our trade in was lower than even the lowest price listed on their trade in tool even though the car was in great shape. Lastly, the finance manager was too persistent. We didn’t meet with him til after 10pm when the application came back and when reviewing all of the additional warranties, I had to tell him no at least 3 times before he would listen, and even then he kept trying to tell me stories about why it was important to buy it. We bought our previous car here in only two hours and this experience was 4+ hours. More

by Jessica Verified Customer Verified Customer

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Great service . Everyone I spoke with was helpful and friendly. No issues of any kind Everyone I spoke with was helpful and friendly. No issues of any kind More

by R.ROLLINS63 Verified Customer Verified Customer

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My wife and I both in our mid-seventies are leaving Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trad Hyundai of Wesley Chapel feeling very CONFUSED AT WHAT JUST OCCURED. I talked with the sales manager, Fabio on the phone to receive a quote for trading in my 2023 Tuscon sel for a leased 2025 Hyundai Tucson sel. Fabio quoted me a monthly lease amount that was more than we wanted to spend. So, I told him the payment I was looking for and we couldn't come to an agreement. I thanked him and hung up. Within 15 minutes another sales manager called and explained they wanted me to lease a Tuscon. Quoted a monthly payment close to what I wanted to pay as long as I put some money up front. Agreed on Deal. The following day went to dealership. After choosing the car, we sat with David, their salesman, (Fabio was running late) and chose the car and signed all the preliminary paperwork. Told that the financial specialist would be with us in a few minutes. While we were waiting, David asked me to add a 5-star rating for the dealership in Google, which I did. After 2 hours of waiting, Fabio came out with a piece of paper showing a different payment amount. He explained that when he quoted the original payment, he included sales tax. The price that the second manager quoted did not include sales tax. He showed us a piece of paper with pen in hand where I could sign and pay it now or within the loan. Made me feel very uncomfortable in the way he was presenting it. He also stated that the first payoff price pulled yesterday from Hyundai was less than the payoff price today. But he would cover that difference. We were exhausted and very easily could have signed the paper. But maybe we're getting old, but we still can form an educated opinion as to what just occurred. We got up and left after I stood and watched him void the documents we signed. More

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Good costumer service. Very professional s Waiting area nice and relaxing. Good communication with costumer. > Very professional s Waiting area nice and relaxing. Good communication with costumer. > More

by SILMER2001 Verified Customer Verified Customer

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Jasmine the best person I have dealt with @ this dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. dealership. Most certainly deserves acknowledgment. As far as the dealership - am no longer satisfied with it whatsoever. More

by ERSWEETY01 Verified Customer Verified Customer

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