Ingridy Flamini

Excellent service. Enjoyed purchasing my car there and look forward to visiting them every time I need an oil change or other maintenance. They are professional, well-d Enjoyed purchasing my car there and look forward to visiting them every time I need an oil change or other maintenance. They are professional, well-dressed, friendly, and polite. Customer service just like it was in the 60s and 70s. More

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Unfortunately, I was in an accident and my car was totaled. I went online to find a new car and came across Fafama Autosales. I drove all the way from CT to MA to test drive the car. That same day I s totaled. I went online to find a new car and came across Fafama Autosales. I drove all the way from CT to MA to test drive the car. That same day I signed the paperwork, but left the part blank where there were authorized to keep my deposit, as advised by my sales rep Nathalia. During the paperwork process my sales rep couldn’t answer all my questions so she kept going over to another man, to the point I asked him to join us in which he denied. He first offered me 5% apr with a 815 credit score, I declined and miraculously he came back with 3% and less payments. When I was asking questions he gave me attitude and was dismissive. When I test drove the car there were some device lights on that were supposed to be taken care of. I come back to pick up the car and everything seems fine with the car, but I noticed the spot of left blank on the paperwork had my initials forged and everyone was looking around confused. Then after that I go to go home and the gas is below a half tank. I bring it to their attention and they give me $20 gas voucher with a car that takes premium gas and gas being almost $5 a gallon. Fast forward to about 2 weeks later and the same service lights are back on the car. I reach out to my sales rep and send her the video of the same code on the dash and she tells me to reach out to the service department. I tell her to reach and have them call me considering the fact that I shouldn’t have to be going through this. So I get a call from supposedly the service department manager. With a nasty attitude telling me I have to drive all the way back out there for the same thing and it’s my response to get the car there although this is something that was supposed to be done previously. This entire expert has not been good. They display to be Godly people, but they are Not! They are rude and try to get over. I don’t recommend this dealership, especially if you’re traveling from out of town. Car buying should be peaceful and this was not. When I asked about the owner I was told, they don’t know when he will be in, he’s the boss he doesn’t come in like that, but I’m pretty sure they could have given me his email for correspondence. Just shady altogether. Now I’m dealing with registering the car and they are supposed to reimburse me my money that they charged and didn’t even do the process for me. We will see how this goes. More

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