Faith Ali | Page 4

While some of the folks there appear to be very upstanding, the actual sakes agent with whom I worked was either dishonest or incompetent when addressing features on the vehicle. He also made nume upstanding, the actual sakes agent with whom I worked was either dishonest or incompetent when addressing features on the vehicle. He also made numerous errors as we were completing paperwork. More

by smlee50 Verified Customer Verified Customer

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This dealerships staff is friendly and professional although the process of purchasing a new car has been automated it still takes a while to complete the process. although the process of purchasing a new car has been automated it still takes a while to complete the process. More

by USERP4552 Verified Customer Verified Customer

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I got a used 2021 GMC Yukon xl from Koons on February 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconve 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconvenient, but I obviously drove down the next day. Jon Ponce De Leon, my service guy, reset the check engine light and sent me on my way. He also informed me that this was an issue GMC was having and if the problem continued, it would be big money to fix. I was very concerned about this, since I had just got the car a few days earlier. Of course, a day later the check engine light came back on and now no one is calling me back. I have left several messages. Someone named Tyler has owed me a call for over a week. I still have the temp tags on and can’t get my car inspected because the check engine light is still on and no one will call me back! I’m guessing Koons is trying to wait out the 30 day warranty since (that ends tomorrow) so they were willing to help the day after but not now. They knowingly sold us a lemon SUV for over $40k and have ghosted me. I have filed a complaint with the better business bureau. This has been the worst car buying experience of my life. Please do not buy a car from here. They are crooks. More

by ashley.h.elliott Verified Customer Verified Customer

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I’ve been dealing with Koons Kia for over 10 years I’ve always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t m always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t make you wait. They try to get the work out as fast as possible and I’ve been satisfied every time I’ve been there. More

by Shane peacher Verified Customer Verified Customer

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clean restroom , good free coffee , big waiting room , good customer service , easy access from main road good customer service , easy access from main road More

by rolandselby Verified Customer Verified Customer

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It has improved since the last time I was there. More staff, shorter wait times. More staff, shorter wait times. More

by devinsmum13 Verified Customer Verified Customer

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Very attentive and straight forward with purchasing process. Not pushy at all and understanding. L process. Not pushy at all and understanding. L More

by pace_2389 Verified Customer Verified Customer

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Just leased my fourth vehicle from Koons Kia. They’re always able to give me a good deal! My salesman, Jordan is AMAZING! They’re always able to give me a good deal! My salesman, Jordan is AMAZING! More

by Bhardaway1114 Verified Customer Verified Customer

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