Faye Bustos | Page 12

over and beyond expected - absolutely painless My car had died. Wouldn't start. I'm a single senior who works night shift and needs a reliable car, Have had Toyotas in past so decided this time My car had died. Wouldn't start. I'm a single senior who works night shift and needs a reliable car, Have had Toyotas in past so decided this time to forgo cheaper private sale for a reputable dealer. Found a potential candidate on-line on Anderson's web site and went in unannounced to see what kind of deal I could make. Had limited funds. Lucked out getting Dennis Quinn as my sales person. He listened to my tale of woe, came up with viable solutions, and in the end, a little over 4 hours later, I had a 2011 5 speed Corolla at a price I could afford, my dead car was taken care of (picked up and taken to dealership with help from Dennis, Faye Bustos, and Jason Perez), Faye helped me with paperwork, transferring my insurance, and returning my rental and putting me into my "new" car. She even came in on her day-off to finish the license plate transfer for me. An absolutely painless process. Cannot say enough about Dennis and Faye's professionalism, customer service, and empathy. Felt like a valued family member. This level of care is rarer these days, and I really appreciate their help. Even got my first good night's sleep in some time that night. THANK YOU ANDERSON. More

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good service Faye was the best salesperson. She was very knowledgeable about the HIghlander. She helped me find exactly the right one for me without pressuring m Faye was the best salesperson. She was very knowledgeable about the HIghlander. She helped me find exactly the right one for me without pressuring me . Alesia was great in the finance department. It was an enjoyable experience More

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Leased a new Camry I cant tell you how much I appreciate this place! My experience (once again!)was beyond compare. The person who handled my new lease, Faye Bustos, w I cant tell you how much I appreciate this place! My experience (once again!)was beyond compare. The person who handled my new lease, Faye Bustos, was so nice and knew so much about my new car! She was a surprisingly unexpected wealth of information, given that I was one of her 1st customers ever! She had just started!!!! She was super efficient and, unlike some people in this industry and others, she had absolutely no problem deferring to her veteran colleagues when she came across something she wasnt sure of. That is one of the biggest signs of a truly valuable employee. Many times a new employee will try to xxxxxxxx his or her way through something they aren't sure of by side stepping and tap dancing around the issue. Not Faye. If she didn't know something, she would quickly get the answer from a more experienced source, without waisting my time with empty and meaningless apologies. My experience could not have been better! If that wasn't enough, the GM, Steve Rhoads, also came out and personally greeted me and took the time to help her through the process. And it was all done out in the open without the silly little secret meetings that are so often the case in most dealerships. And if I was left unattended for any reason, at least 3 employees would come up to me and ask me if I needed anything. Emily in finance was such a blast! She made, what is usually the most painful part of the process, a completely fun experience! I love her! I could go on and on. The customer service at Fred Anderson Toyota is on another level, people. Wow! From the top down! Just....WOW! I will reccomend this place to ALL my friends in Charleston and elsewhere! Very happy, Tim Hockenberry More

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Liked the “no pressure” When we started shopping for a car, Faye kept our search within our budget. She was very diligent to answer all our questions. After going to another When we started shopping for a car, Faye kept our search within our budget. She was very diligent to answer all our questions. After going to another dealership we went back to Faye to purchase our car. More

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Toyota Camry Very good experience! Easy! Faye was most helpful and cheerful! Everything went very smoothly. Faye walked us through the process with ease and her Very good experience! Easy! Faye was most helpful and cheerful! Everything went very smoothly. Faye walked us through the process with ease and her expertise! More

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Great buying experience Recently , I decided to lease another vehicle with Fred Anderson. I came for business to Charleston, and I really like how Fred Anderson treats his cu Recently , I decided to lease another vehicle with Fred Anderson. I came for business to Charleston, and I really like how Fred Anderson treats his customers. I only have a few days in Charleston to make the deal. Faye is very professional, polite and courteous. She got me what I was looking for a RAV4 in Aqua color (not easy to find). Very please to being able to work with her to get my new SUV. More

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