Check out Felicia Murphy's reviews on DealerRater

January 28, 2026

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Employee Rating

Way too expensive. Mystery fees and charges on the invoice. Tried to upsell on things that are not broken. Took the car to another shop and they assured me that nothing Mystery fees and charges on the invoice. Tried to upsell on things that are not broken. Took the car to another shop and they assured me that nothing was wrong and that I was lied to. I'll never go back. More

by kevin boyles

Verified Customer

Recommend Dealer

No

Other Employees Tagged: Felicia Murphy

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Jan 28, 2026 -

Mike Burch Ford Blackshear responded

Mr. Boyles, thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Transparency and trust are very important to us, and it’s never our intention to make a customer feel misled or pressured. We would appreciate the opportunity to review your visit and address your concerns directly. Please contact our Service Manager, Chris Jarrell, at your convenience so we can look into the invoice and discuss what happened. Thank you again for your feedback. We value every customer and the opportunity to improve.

January 27, 2026

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Employee Rating

Friendly and easy to get the things handled that I needed done. Was able to help me find someone to speak with about some upgrades to my vehicle. done. Was able to help me find someone to speak with about some upgrades to my vehicle. More

by WJOHNSONA77

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bart Duncan, Michael Burch, Chris Jarrell, Harl Bahntge, Greg White, Melissa Lankford

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Jan 28, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 24, 2026

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Employee Rating

On time Good communication by Mrs Murphy On time Excellent communication throughout service occurence The Excellent communication throughout service occurence The More

by Rw1838269

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Jan 26, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 23, 2026

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Employee Rating

Felicia and Harl are excellent. The experience was okay. Was quoted 1 hour spent 3. Eas quoted one price was charged considerably more The experience was okay. Was quoted 1 hour spent 3. Eas quoted one price was charged considerably more More

by Dtaylorcontracting

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Jan 26, 2026 -

Mike Burch Ford Blackshear responded

Thank you for taking the time to leave us feedback and for recognizing Felicia and Harl, we’re glad to hear they provided excellent service. We do apologize for the longer wait time and for any confusion or frustration regarding the pricing. We understand how important clear communication is, especially when it comes to time and cost, and we regret that this did not meet your expectations. Your comments have been shared with our service management team so we can review what happened and work to improve our estimates and communication moving forward. If you’d like to discuss this further, we’d welcome the opportunity to review your visit and address any concerns directly.

January 23, 2026

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Always use them for my warranty work. Always very professional and helpful. Will Highly recommend them to other people Always very professional and helpful. Will Highly recommend them to other people More

by Chrisjacks1974

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 26, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 13, 2026

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Employee Rating

Great help and great service. I love using a home town dealer. Thanks for being friendly and helpful. I love using a home town dealer. Thanks for being friendly and helpful. More

by Scason88

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 12, 2026

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Employee Rating

Greg did an amazing job in helping us find the vehicles we wanted and made the buying process so easy. He is an awesome and genuine salesman. He doesn't pressure you at all. I would highly recommend him. T we wanted and made the buying process so easy. He is an awesome and genuine salesman. He doesn't pressure you at all. I would highly recommend him. Thanks again Mike. We truly appreciate it. The Cantrells More

by cantrelltonya

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bart Duncan, Michael Burch, Chris Jarrell, Greg White, Melissa Lankford, Angie Sturgill, Deanna Lightsey , John Drummond

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Jan 12, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 09, 2026

Dealership Rating

Employee Rating

I was well satisfied. What is there to say. I was well satisfied. They were very friendly. What is there to say. I was well satisfied. They were very friendly. More

by ottisr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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Jan 12, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

January 02, 2026

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Employee Rating

Service department is great. Sales not so much. Service department is great and on time schedule. Sales department not so much need to work on dealing with customers better. Sales not so much. Service department is great and on time schedule. Sales department not so much need to work on dealing with customers better. More

by TRENTONDBENNETT

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Felicia Murphy

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January 01, 2026

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Employee Rating

Excellent service department. Very timely with getting truck in and repaired. Easy to communicate with. Very timely with getting truck in and repaired. Easy to communicate with. More

by peytonmeeks

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 02, 2026 -

Mike Burch Ford Blackshear responded

Thank you for your positive review! We sincerely appreciate your business and value your feedback! Thank you for helping other customers to find us and to learn about our hard-working team and the top-shelf service we strive to provide!

Felicia Murphy | Page 4

Service Advisor

Mike Burch Ford Blackshear

78 Reviews of Felicia Murphy

Dealership Inventory (93 Vehicles)