Felix Le | Page 6

INFINITI of South Bay responded

Thank you so much for this great review, Jorge! We’re glad to hear that Carlos and our entire team provided you with excellent customer service and professionalism. Our team is always going above and beyond to ensure our customers leave nothing but satisfied. Thanks for recognizing their hard work! Your appreciation means a lot to us, and we look forward to serving you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for taking the time to leave this great review, Jeremiah! We’re thrilled that our customer service team made you feel comfortable from start to finish. Going above and beyond for our customers is what we’re all about, and your kind words mean a lot to us. We look forward to continuing to provide you with exceptional service every time you visit, see you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your kind words! We’re thrilled to hear that Edson provided you with such a great experience, he truly cares about making every visit a positive one. We appreciate your trust and look forward to welcoming you back to INFINITI of South Bay whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for your amazing review! We're honored to hear that your experience at South Bay INFINITI was exceptional and that our management and staff went above and beyond to take care of you. Knowing you’re completely satisfied, and even willing to refer others, means the world to us. We’re grateful for your support and look forward to welcoming both you and your friends in the future! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much! We're glad to hear you were really satisfied with your visit. We’d love to welcome you back anytime, whether it’s for another detail or service, our team at INFINITI of South Bay is always here to help. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you, Kenneth! We're delighted to hear that you had a positive experience and felt that our team was honest, upfront, and provided excellent customer service. We truly appreciate your trust and are happy to have you as part of the INFINITI of South Bay family. Looking forward to seeing you again soon! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much for this amazing review, Ray and Patricia! We’re so glad we could help you out during your emergency. Mike’s quick advice to bring your vehicle right in and Andre’s effort to squeeze you into the schedule so promptly show the kind of care and dedication we strive to provide every day. I am happy to hear their efficiency and attentiveness made a stressful situation easier for you. Welcome to the INFINITI of South Bay family, and we’re here whenever you need us, whether it’s for emergencies or routine care. Don't forget to check our website for service deals and specials for your next visit! Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Dear Ms. Weatherspoon, We are truly sorry to read your recent review regarding your oil change and tire rotation service, and we sincerely apologize for the significant oversight and inconvenience you experienced. It is completely unacceptable that your tires were not rotated during your initial visit, and we deeply regret that you had to return to our dealership to have the tire rotation completed. This was a clear slip-up on our part and does not reflect the high standards of service and attention to detail we strive to provide to every customer. We have addressed this internally with our service team to ensure that such an oversight does not happen again. Please know that we do not "top-off" any fluids with the service you requested, This would be a special request that you would have to make at the time of service write-up. Thank you for bringing this to our attention. Your feedback is invaluable in helping us improve. Sincerely, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Thank you so much, Adriana! We're thrilled to hear that your problem was taken care of and that you had a great experience with our team. It means a lot to know you found the service both helpful and reasonably priced. We truly appreciate your kind words and look forward to seeing you again whenever you need us! Thank you, Carlos Robles Service Manager INFINITI of South Bay

INFINITI of South Bay responded

Ashley, Thank you for the 5 STAR review and for letting us know that our team was courteous and professional. We shop other local INFINITI dealerships monthly to ensure that we are at or below their pricing. Know that prices do change and that we work constantly to ensure that we are competitive. Plus, we provide INFINITI trained technicians that are required to pass annual certification to ensure that we provide you with the best service available. Want to save on your maintenance and repairs? Check our website regularly for service specials or read our emails for special offers and discounts. We want to help make your INFINITI experience exceptional. Carlos Robles Service Manager INFINITI of South Bay