Felix Ortega | Page 7

I had an issue with my wiper are that basically came loose. With the week full rain in the forecast you would think it would be priority plus a safety issue. Well here we are a week later, when they wer loose. With the week full rain in the forecast you would think it would be priority plus a safety issue. Well here we are a week later, when they were supposed to get the part in two days and not even a phone call. Kendall Ford service is absolutely the worst in south Florida. More

by jjg5669 Verified Customer Verified Customer

Report | Print

Initially there was an issue with the availability of parts for the recall. However they were able to complete the recall and fix the transmission. parts for the recall. However they were able to complete the recall and fix the transmission. More

by GSHELOW Verified Customer Verified Customer

Report | Print

Get service department and great service personnel, front start to end and great quality service start to end and great quality service More

by JMANTILLA Verified Customer Verified Customer

Report | Print

Felix was very attentive, on point. The shop manager, Francisco Mederos was very attentive to my needs. Made me feel like I was the most important customer at the moment. The phenomenal The shop manager, Francisco Mederos was very attentive to my needs. Made me feel like I was the most important customer at the moment. The phenomenal service is the reason I have been a customer since 2006. Thank you!!!! More

by AFPORTUONDO Verified Customer Verified Customer

Report | Print

Excellent service, I arrived at the dealer without having an appointment, Mr. Felix Ortega treated me very professionally and was eager to help me, they finally resolved the service for me and I was v having an appointment, Mr. Felix Ortega treated me very professionally and was eager to help me, they finally resolved the service for me and I was very satisfied. Thank you More

by FINDTONYQ2016 Verified Customer Verified Customer

Report | Print

I really appreciate Mr. Felix Ortega for his assistance with my service needs this past week. Felix Ortega for his assistance with my service needs this past week. More

by CRISTY6118 Verified Customer Verified Customer

Report | Print

I had an excellent experience with Félix Ortega at Ford of Kendall. Félix was very professional and knowledgeable about the maintenance of my vehicle. He made sure everything was done efficiently and kept of Kendall. Félix was very professional and knowledgeable about the maintenance of my vehicle. He made sure everything was done efficiently and kept me informed throughout the process. The service was quick and hassle-free. I highly recommend Félix to anyone needing vehicle maintenance at Ford of Kendall. Thank you, Félix, for your great service! More

by C.ABAUNZA85 Verified Customer Verified Customer

Report | Print

There is no sense of customer service at the dealership. I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is a I have had to bring the New truck in twice now for the same issue and unfortunately each time I am without a vehicle several days until a rental is assigned. When the vehicle was ready it took over 1 hr. to find. I walked in the window are by the service representatives and waited 38 minutes for someone to say hello. Seven specialist by their desk on computers and no one to acknowledge a customer. Not acceptable. Truck seems to be working ok, but no one could explain why the same battery module has now gone bad twice. This is a new vehicle. More

by RAUL17 Verified Customer Verified Customer

Report | Print

I did not have an app but was taken care of on the spot. They were very helpful They were very helpful More

by Maruchy Verified Customer Verified Customer

Report | Print

They took their time to explain things to me and work with me step-by-step on everything. A bunch of great guys. Thanks with me step-by-step on everything. A bunch of great guys. Thanks More

by DUSKTILDAWNTOWING Verified Customer Verified Customer

Report | Print