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Felix Ortega
Felix Ortega at Ford of Kendall

Felix Ortega | Page 8

SERVICE ADVISOR

Ford of Kendall

15551 S Dixie Hwy
Miami, FL 33157

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4.6
78 Reviews
4.6

78 Reviews

Write a Review

78 Reviews of Felix Ortega

June 01, 2024

Dealership Rating
Employee Rating

Excellent service and crystal clear communication, best dealer Ford in souhth Florida. I will definitely recommend More

by Anibal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Arencibia, Frank Granda

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Jun 05, 2024

Ford of Kendall responded

Hi Anibal, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

June 01, 2024

Dealership Rating
Employee Rating

Wonderful service they need to give pay raises to everyone who helped me during my service Monserrat Ortiz,Alexander Larrea,Ariana they made everything run smoothly and they got my truck back before More

by Sergio.depaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Arencibia, Roberto De La Torre Guerra, Frank Granda, Alexander James Larrea, Rafael Mendoza, Osvaldo Perez

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Jun 05, 2024

Ford of Kendall responded

Hi Sergio, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

May 30, 2024

Dealership Rating
Employee Rating

Great customer service every time I go to the service department, Frank Service manager always comes through with his services and Felix my service advisor great job More

by SANDRABELTRAN33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Granda

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Jun 01, 2024

Ford of Kendall responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 29, 2024

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Employee Rating

Went for a recap on my 2023 Ford Maverick. They were very quick and efficient. Made the whole process very easy! More

by Cesarmorales0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2024

Ford of Kendall responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

May 25, 2024

Dealership Rating
Employee Rating

Service was good. Work was completed. Service rep called me with updates. Would recommend ford of kendall More

by Popshockey01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 30, 2024

Ford of Kendall responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 23, 2024

Dealership Rating
Employee Rating

I very much appreciate the speedy response and service at the service center and the staff professionalism. More

by MARGARET.ARAUJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley Dustin Lacayo

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May 24, 2024

Ford of Kendall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 23, 2024

Dealership Rating
Employee Rating

My car is still not fixed! Paying for a service and can’t get a rental More

by Maruchy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Arencibia , Manager for service department Juan

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May 24, 2024

Ford of Kendall responded

Hi Maruchy, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ford of Kendall, LLC (02650). We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (305) 238-9211 and we will do our best to make this better. We hope to hear from you soon.

May 21, 2024

Dealership Rating
Employee Rating

Service Tech was very friendly and responsive. Appreciated him reaching out to update me on status and even for the Vehicle Valet service to deliver it when service was completed. More

by JANEDECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 24, 2024

Ford of Kendall responded

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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