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Fernando Diaz
119 Reviews
119 Reviews of Fernando Diaz
July 03, 2018
Excellent I was there for my infinity service. Thay are very friendly,excellent customer service, excellent car service,thay apply discount too so good price to I was there for my infinity service. Thay are very friendly,excellent customer service, excellent car service,thay apply discount too so good price too . All over this service center all in one the best . I go there since last 12 year . Keep doing better. Thanks More
by VISHNUPATEL73
Verified Customer
July 02, 2018
Service Great and modern service dept. Always on point. Vehicle is always worked on by professionals and always given back clean. Advisors are very helpful an Great and modern service dept. Always on point. Vehicle is always worked on by professionals and always given back clean. Advisors are very helpful and courteous. More
by JSULTAN8192
Other Employees Tagged: Anthony Chirico , Nigel Desilva
July 02, 2018
Overall good I've been going there for service for years since I bought from them in 2009. And generally they do a decent job. The car runs fine. The staff is cour I've been going there for service for years since I bought from them in 2009. And generally they do a decent job. The car runs fine. The staff is courteous. The reason I don't give them an excellent rating is because of the cosmetic things: like when I get a car back and the steering wheel is greasy/oily there are grease stains on the door handle boot scuff marks on the door jamb, dings and scratches on the shifter knob, one time I saw a guy driving my car with a door wide open and stopping an inch short of a wall. scratches on the trunk, possibly when they popped it by mistake, they did buff them out when I asked, but I'd rather they didn't make em in the first place. More
by bob
Other Employees Tagged: Eric Amoah
July 02, 2018
Awesome service. As usual. Fernando was amazing as always. Took the car in without an appointment, set up the intake, got me in a loaner and out the door quickly. All service wa Fernando was amazing as always. Took the car in without an appointment, set up the intake, got me in a loaner and out the door quickly. All service was completed above my expectations. More
by NADEAUSP
July 02, 2018
Perfect customer care Just perfect customer care from the moment I dropped off my car to the moment I picked it up. Nigel and his team are to be congratulated! Just perfect customer care from the moment I dropped off my car to the moment I picked it up. Nigel and his team are to be congratulated! More
by CSCUTLER
Other Employees Tagged: Nigel Desilva
June 29, 2018
Infiniti of Norwood is the BEST! This is my 14th lease with Infiniti of Norwood and I would not consider purchasing a car anywhere else. I love the Infiniti Brand but I would buy anyt This is my 14th lease with Infiniti of Norwood and I would not consider purchasing a car anywhere else. I love the Infiniti Brand but I would buy anything these guys sell. They aware super responsive to any type of inquiry, friendly and knowledgeable. Most important they are filled with integrity. Ken the GM , my sales guys Mike and Adam made this transaction painless and fun like always. More
by Mkbelinsky
Other Employees Tagged: Michael Sweeney, Michael Howard, Adam Goldstein, Anthony Chirico , Brandon Dailey, Nigel Desilva, Ken Hubbell
June 20, 2018
Great service department! I recently serviced both of my vehicles at Infiniti of Norwood-the experience overall was great. Quick turnaround, quality service, great customer ser I recently serviced both of my vehicles at Infiniti of Norwood-the experience overall was great. Quick turnaround, quality service, great customer service, and reasonable prices made the experience enjoyable and feasible with my busy schedule. More
by LV
Other Employees Tagged: Anthony Chirico
June 20, 2018
Exemplary Customer Service Fernando is a class act. From explaining what would be done straight through to the checkout process, Fernando eased my fears and made me feel truly w Fernando is a class act. From explaining what would be done straight through to the checkout process, Fernando eased my fears and made me feel truly welcome at the Dealership. I wish more people in the Customer met service world were exactly like him. A true gem! More
by Lawrence (Larry) Pinkham
June 19, 2018
Engine Icon on front panel. 5 times and no solution. It’s the 4th time we have to come back to solve Engine Icon shown on front panel. Something regarding ignition, fuel, engine. Nobody knows. And a lot It’s the 4th time we have to come back to solve Engine Icon shown on front panel. Something regarding ignition, fuel, engine. Nobody knows. And a lot of fuel to go there from Watertown. More
by KLAUS
Other Employees Tagged: Anthony Chirico , Brandon Dailey
June 19, 2018
Beyond expectation. At first the amount of work needed made me say ugh. But my service Rep, Fernando Diaz, focused on what was important, kept the repairs within my budge At first the amount of work needed made me say ugh. But my service Rep, Fernando Diaz, focused on what was important, kept the repairs within my budget, kept me informed, delivered as promised and the final bill was just a little bit lower than the estimate. And, the interior detail made me think I just bought a new car. All good stuff! More
by ROF
Other Employees Tagged: Anthony Chirico
