Fernando Lozano | Page 2

The service provided by everyone is really SUPREME. The best in class in automotive retail industry I have ever experienced. This should be the standard of Excellence. Thank you Westside Lexus. The best in class in automotive retail industry I have ever experienced. This should be the standard of Excellence. Thank you Westside Lexus. More

by citizennoor Verified Customer Verified Customer

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Trice, what an exceptional team you have put together, very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside very impressed with smooth transaction and everyone so professional and pleasant to work with at Lexus Westside More

by gary@gordonpartners.com Verified Customer Verified Customer

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The experience was great. The salesman was a real nice person that helped us out immensely. It's great to know that they're still an honest salesman out there in the automotiv The salesman was a real nice person that helped us out immensely. It's great to know that they're still an honest salesman out there in the automotive world because they're not that many anymore. We went through almost six dealerships before purchasing here and it was just horrible lies after lies. This dealership did it right with the great people they have there. Thank you again. More

by spacheco01 Verified Customer Verified Customer

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This was the second vehicle we have purchased from Westside Lexus and all of the employees there make the whole process easy and enjoyable! Westside Lexus and all of the employees there make the whole process easy and enjoyable! More

by jms1030 Verified Customer Verified Customer

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Had a great experience working with John to get the vehicle we wanted at a good price. He kept us informed of the vehicles we were interested in and was very knowledgeable of all the vehicles we looked vehicle we wanted at a good price. He kept us informed of the vehicles we were interested in and was very knowledgeable of all the vehicles we looked at. He showed us other cars he thought we might be interested in and was easy to communicate with. He is a very good sales person for any customer to deal with. More

by rbrtpell Verified Customer Verified Customer

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Just need more follow up regarding questions once the sale is done, registration and delivery of ordered items sale is done, registration and delivery of ordered items More

by ellenmohun Verified Customer Verified Customer

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Fernando tuvo muy buen trato conmigo muy amable muy profesional fue muy directo al darme información del vehículo y eso fue muy importante para mi muchas gracias profesional fue muy directo al darme información del vehículo y eso fue muy importante para mi muchas gracias More

by barbygarcia7 Verified Customer Verified Customer

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Great service and very knowledgeable sales reps. I would definitely come back for another vehicle. I would definitely come back for another vehicle. More

by kiko.web Verified Customer Verified Customer

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The dealership is ok. Your salesman Fernando was excellent. The horrible experience we had was with the finance employee by the name of a Judy Patureau. When we walked in Your salesman Fernando was excellent. The horrible experience we had was with the finance employee by the name of a Judy Patureau. When we walked in to her office we weren’t greeted with a Hello, Good morning or Welcome to Westside Lexus. She just got all the paper and gave us pens to start signing. When we communicated to her that we were going to use our Credit Union that we had already been pre approved she immediately showed her frustration. From there on she was very very rude to us. She had to redo the paperwork twice. Once since we were using our credit union and again when the truck title paper had to show my name first and then my husband second. After traveling 4 hours to buy this vehicle and being at the dealership 4 hrs to get the paperwork we were very tired but we never disrespected her despite the fact that she treated us with so much disrespect that we felt very humiliated and unwanted while in her office. After placing all the paperwork in a large white envelope she placed it on the top of her desk and said “there you go”. Never did she say Thank you for your business, we appreciate your business, have a safe trip home NOTHING. We STRONGLY suggest that she attends a refresher course on customer service. Your dealership looks very nice and clean, top of line dealership. All the employees that were on the floor working at the entrance would smile and greet us. We strongly believe Ms Judy and her attitude will only bring negativity vibes to your future customers. More

by tsmiles1322 Verified Customer Verified Customer

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This is a great dealership and make the purchase a great experience. I will definitely recommend it to anyone experience. I will definitely recommend it to anyone More

by zhihuaiyu Verified Customer Verified Customer

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