Fernando Rengifo | Page 7

Great service by Fernando Fernando received me in the morning, and was still there late the evening when my vehicle was ready for pick up. He had made sure all that needed to b Fernando received me in the morning, and was still there late the evening when my vehicle was ready for pick up. He had made sure all that needed to be done got done the same day. Everything was prepared when I arrived, there was no wait time. There was no wait time for the loaner either. When I got my vehicle back, it was cleaner than ever before. This is a real Mercedes service, and Fernando makes it not only easy, but truly pleasant to come to your place. More

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Annual Service Fernando is a wonderful servicer advisor. He has been handling our cars for years and always greats us in a warm friendly manner . Thanks Fernando! Fernando is a wonderful servicer advisor. He has been handling our cars for years and always greats us in a warm friendly manner . Thanks Fernando! More

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Amazing job for maintenance services Fernando mad George always taking care about me! George and Fernando making me feel as I'm at home! Service was done next day!I didn't expect ..!I f Fernando mad George always taking care about me! George and Fernando making me feel as I'm at home! Service was done next day!I didn't expect ..!I feel like Mercedes Benz coral gables my family!thank you for the great job!!! More

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Excellent The service provided was excellent by the manager and service adviser, received a similar loan car, and my car was fixed and received clean and on tim The service provided was excellent by the manager and service adviser, received a similar loan car, and my car was fixed and received clean and on time promised. More

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Amazing service and amazing staff. They always go above and beyond and make everything fast and easy! Fernando was great in the service department, I Love t service and amazing staff. They always go above and beyond and make everything fast and easy! Fernando was great in the service department, I Love this place!!! More

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Excellent service I was very pleased with the service ireceived by Fernando Rengifo He explained me everything detailed I would really recommend the dealer if any of m I was very pleased with the service ireceived by Fernando Rengifo He explained me everything detailed I would really recommend the dealer if any of my family or friend needs to purchase a vehicle I will defenderlo send it to that dealership More

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Horrible. Horrible Horrible Horrrible. Fernando is horrible. No customer service skills. Would not recommend. I had an Acura for 10 years. Should have bought another Acura. Re Horrrible. Fernando is horrible. No customer service skills. Would not recommend. I had an Acura for 10 years. Should have bought another Acura. Really bad. I would not recommend More

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Maintenance visit Efficient. Very business like. Mercedes Benz welcoming attitude is very much present when visiting the Showroom, but Service Department's feeling Efficient. Very business like. Mercedes Benz welcoming attitude is very much present when visiting the Showroom, but Service Department's feeling is one of Efficiency. When I tried to get a courtesy vehicle, there was no guidance as to the process to be follow( I am referring to the person in charge of the rentals). I was unable to get one, due to my forgetting my driver license home. It was my fault. But, something was missing - "You are 3 on the line." Was the plain and serious statement. That's it. I felt that I was dealing with a "government employee", not a Mercedes Benz service staff trained to provide customer satisfaction. But perhaps, the Service Department is full of males and they do not feel that "smiling" is part of their job description. I got the feeling that this is "old boys' club". I leave the Service Department with the feeling of an efficient staff minding their own business, but something was missing. I love the easiness of making appointments, talking to the girl behind the telephone was such a pleasure; entering the MB driveway, you are treated nicely, guided with a smile. Once you entered Service Department, everyone was extremely busy and not one look at you. I had to approached one of the Reps seating in their desks and interrupted his thoughts to ask for Fernando. He just told me "the third one". You feel that you are invading their territory when addressing one of the many service representatives in the area. Positive contact and feedback was provided through the use of emails and texting. Great follow up, however, the faces behind were of "efficient" and "serious-minded individuals". It is a completely different feeling as the one you get in the Showroom, where customers are treated like ladies and gentlemen, not as a plain person requiring service. However, the outside staff assigned to Service Department were very accommodating and they were gentlemen and very courteous. I want to say that when I mention the Showroom, I am referring not only to the Sales people, but also the Financing, such as Mr. Rabassa, who is always outstanding. He is my true MB representative. More

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tire repair I was informed of how long it would take and was well taken care of beginning with George my salesman, who is excellent, work completed on time . I was informed of how long it would take and was well taken care of beginning with George my salesman, who is excellent, work completed on time . More

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Annual service I needed 4 new tires an alignment Everyone I dealt with was very courteous and helpful. I really appreciated the shuttle service home. The driver was very professional. Also really a Everyone I dealt with was very courteous and helpful. I really appreciated the shuttle service home. The driver was very professional. Also really appreciated that someone brought the car back to me. More

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