Fez Fuentes
Fez Fuentes at Volkswagen of Ocala

Fez Fuentes | Page 2

Service Advisor

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0
33 Reviews
5.0

33 Reviews

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33 Reviews of Fez Fuentes

August 27, 2024

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Employee Rating

Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

August 21, 2024

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Employee Rating

Very good work and professionalism. I'm a completely pleased Customer, good customer service 10/10 More

by avilaeiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that you were completely pleased with our work and professionalism. Your 10/10 rating means a lot to us. If there's anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

August 20, 2024

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They told me just what they were going to do. They informed me a few times as to how much time it was going to take and they were on target. Sent me a video of what they did. Very pleased. More

by redcnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 21, 2024

Volkswagen of Ocala responded

Thank you for your positive feedback! We're glad to hear that you were pleased with the transparency and communication throughout your service. Providing timely updates and clear information is important to us, and we're happy that you appreciated the video of the work done. If you need anything else or have any more questions in the future, feel free to reach out. We look forward to serving you again!

August 16, 2024

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Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos , Caleb Garcia, Tyler Lein

Aug 19, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 09, 2024

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Employee Rating

Fez was very helpful inputting all my information and keeping me informed. The most impressive thing was the mechanic & the video of my car and issues to address. More

by Lynne Kensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos

Aug 12, 2024

Volkswagen of Ocala responded

Thank you for your positive feedback! We’re delighted to hear that Fez was helpful and kept you informed throughout the process. It’s also great to know that you found the video of your car and the mechanic’s insights impressive. We strive to provide transparent and thorough service, and we’re glad that resonated with you. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again!

August 07, 2024

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Fez does an excellent job at providing premier service. Always strives to get me in and out in a reasonable time! The whole service department is outstanding :) 👍🏽 More

by HypnotiK BlaZe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 12, 2024

Volkswagen of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that Fez consistently provides you with premier service and works efficiently to get you in and out in a reasonable time. If you need anything else or have any questions, feel free to reach out. We look forward to your next visit! 👍🏽😊

August 05, 2024

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Volkswagen of Ocala always goes above and beyond! Great staff and great service. Wouldn't go anywhere else ! More

by 12345ASDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos , Caleb Garcia, Tyler Lein

Aug 06, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We’re delighted to hear that our staff and service have consistently exceeded your expectations. It’s wonderful to know you’re so satisfied with your experience at Volkswagen of Ocala. We look forward to continuing to serve you and appreciate your loyalty!

August 05, 2024

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Excellent service department. One of the main reasons that I shop at this dealer period. More

by 2glovetim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 06, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that our service department is a key factor in your decision to shop with us. Providing excellent service is our top priority, and your feedback truly motivates us. We look forward to serving you again in the future!

July 23, 2024

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The staff is very efficient and courteous, even when they are really busy. I love the wash the car anytime perk. More

by susanwinchel
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Lein

Jul 24, 2024

Volkswagen of Ocala responded

Thank you so much for your positive feedback! We're thrilled that you had a great experience with our team. We're glad you appreciate our car wash perk—it's our pleasure to provide that extra touch of care for your vehicle. If there's anything else we can do to enhance your visits please don't hesitate to reach out. We look forward to welcoming you back again soon!

July 13, 2024

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Employee Rating

Wonderful job diagnosing everything. Loved getting a video. They work hard to give great service. More

by sarah_bunn24
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker , Tyler Lein

Jul 15, 2024

Volkswagen of Ocala responded

Thank you for your kind words! We're glad to hear you appreciated our thorough diagnostics and the service video. Our team works hard to provide excellent service, and your feedback means a lot to us. We look forward to assisting you again!

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