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Fez Fuentes
Fez Fuentes at Volkswagen of Ocala

Fez Fuentes | Page 3

Service Advisor

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0
33 Reviews
5.0

33 Reviews

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33 Reviews of Fez Fuentes

July 03, 2024

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Employee Rating

Clean, polite and completed big warranty job efficiently. Got car back looking like new .highly recommend. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

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Jul 08, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We're delighted to hear that you had a positive experience with us. Providing a clean and polite environment while efficiently completing your warranty job is our priority. We're glad to hear that your car looks like new again. Your recommendation means a lot to us, and we look forward to serving you again in the future.

June 27, 2024

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Employee Rating

There was a little miscommunication as to whether I was waiting for my car or not. I was waiting. More

by davef7421
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2024

Volkswagen of Ocala responded

Thank you for your feedback! We apologize for any confusion regarding your wait for your car. Your experience is important to us, and we'll use your input to improve our communication in the future. If there's anything else we can do to enhance your next visit, please let us know. We appreciate your understanding and look forward to serving you again.

June 26, 2024

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Employee Rating

Great service! Fast and efficient. Highly recommend to anyone around the area looking for a place to take care of all of your automobile needs More

by HypnotiK BlaZe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2024

Volkswagen of Ocala responded

Thank you for your review and recommendation! We're thrilled to hear that you had a great experience with our fast and efficient service. Your satisfaction is our priority, and we look forward to continuing to meet your automobile needs in the future.

June 26, 2024

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Employee Rating

Fez Fuentes was OUTSTANDING. It was my first time bringing car into service at VWoOcala, as I recently moved to the area. I had a problem with tires, Fez took care of EVERYTHING More

by pamelaval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2024

Volkswagen of Ocala responded

Thank you for your glowing review! We're thrilled to hear that Fez provided outstanding service and resolved your tire issue promptly. Welcome to the area, and we look forward to providing you with excellent service for years to come!

June 24, 2024

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Employee Rating

On time, thorough, very good customer service. Pleasant facility, customer focused. Will not hesitate to go back. More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2024

Volkswagen of Ocala responded

Thank you for your positive review! We're pleased to hear that you had a great experience with us. We look forward to welcoming you back next time!

June 13, 2024

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Employee Rating

Best dealership I have ever used and that is a 50 plus year span.Clean, neat ,orderly. More

by Dcorno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Carlos Hernandez

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Jun 21, 2024

Volkswagen of Ocala responded

Thank you for your wonderful feedback! We're honored to be your top choice after so many years. We appreciate your support and look forward to serving you again!

June 06, 2024

Dealership Rating
Employee Rating

Rapid check in. Excellent service department. Comfortable environment. Like the car wash option after service is completed. More

by Alina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker , Caleb Garcia

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Jun 11, 2024

Volkswagen of Ocala responded

We are so glad you enjoyed your visit with us, thank you so much for sharing you great experience!

June 05, 2024

Dealership Rating
Employee Rating

Dealership was extremely clean and well maintained. Staff members were friendly and greet you immediately. Service time was reasonable and done correctly. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Michele Biros, Christopher Hudson, Bobby Watts, Ricky Vallejos , Caleb Garcia, Tyler Lein

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Jun 11, 2024

Volkswagen of Ocala responded

Thank you so much for the 5 star review, we are so glad you enjoyed your visit!

May 30, 2024

Dealership Rating
Employee Rating

Always great, friendly service. We wouldn’t take our VW any where else but VW of Ocala. More

by RCONCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos , Caleb Garcia, Tyler Lein

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May 31, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We're thrilled to hear that you always receive great, friendly service at VW of Ocala. Your loyalty means the world to us, and we're grateful for the opportunity to continue serving you and your VW. We look forward to seeing you again!

May 26, 2024

Dealership Rating
Employee Rating

Great customer service. Great communication. No stress, easy to drop off and pick up. Shuttle service is good. More

by lea10241981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

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May 31, 2024

Volkswagen of Ocala responded

Thank you for your review! We're glad to hear that you enjoyed our great customer service and seamless drop-off and pick-up process. It's wonderful to know our shuttle service was helpful as well. We look forward to serving you again!

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