"Fino is a very helpful salesperson. He was able to..."
- David Verified Customer
Fino is a very helpful salesperson. He was able to answer all our questions. The dealership is a nice facility and was very accommodating despite being in the middle of a pandemic. Negotiations were not adversarial but did take a long time.
"Found vehicle online and made an appointment for a test..."
- KHicks Verified Customer
Found vehicle online and made an appointment for a test drive. Fino was very easy to work with. Attentive without being pushy. Test drive was on time and purchase went smoothly. He had the car detailed to new condition for me to drive home. Very happy with the car.
I had a great experience with Shottenkirk! Fino was my salesman and Tate was my F&I guy. They were both awesome guys, no complaints from me about Shottenkirk, would highly recommend them to anyone looking to purchase a vehicle. AND, I absolutely love my new ride!!
"Great dealership. Have used their service department..."
Great dealership. Have used their service department before and it was fabulous. Sales department the best. Bought a 2020 Avalon and the experience was flawless. Great. No AWESOME salesman Fino Ojeda treated us like queens and we got through the process with little or no pain. Lots of attention from Ryan on the money side so we were in good hands
"Garland, the service advisor, was absolutely incredible...."
- HRLEHMAN Verified Customer
Garland, the service advisor, was absolutely incredible. She went above and beyond to help out in a difficult situation. The sales associate we were working with on the other hand was terrible....he was literally falling asleep while doing the paperwork...he did work hard to find us what we were looking for, but they were not willing to negotiate at all even though I found the EXACT same truck $4000 cheaper with LESS miles...and being completely waylaid by the first toyata dealership and almost double negative equity of the car we just bought from them 15 months ago.... needless to say....we went to nissan. Traded in the toyota highlander and bought 2 vehicles.....thanks toyota....for losing a great customer....
"Worst truck buying experience ever bad sales,fiance and..."
- FOURJOYS Verified Customer
Worst truck buying experience ever bad sales,fiance and after market in the service department. Will not call you back no matter what. Now I have a truck after weeks of fighting with yall to fix it correctly but my credit still has mistakes on it that that the fiance department put on there and Tate will NOT fix! Ive call over 6 times and talked face to face once. I will warn people not to buy from you no one deserves to be treated so badly. Y'all wont even return calls from Toyota dealer services that have called you twice on our complaints.
We apologize on behalf of our dealership for any inconvenience this has caused you. We have tried everything we can to make it right. We understand your concern and we hope that this can be resolved soon.
March 26, 2020
"These guys are the best in Texas. Business transaction..."
- banda Verified Customer
These guys are the best in Texas. Business transaction within two days, I was able to drive a brand new Toyota home. Great stuff. Thanks.
Thank you for providing feedback to us from your experience! It is a priority to us to make sure our customers receive the best customer service when they come into our dealership. We hope that you enjoy your vehicle and thanks for choosing Shottenkirk Toyota of Granbury!
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