"I really like my salesman Nick, I give him a lot of grief..."
I really like my salesman Nick, I give him a lot of grief but, he takes it well!! I had to find out why my trade-in had not been paid for, but Mike took care of it. My car had no washer fluid, low air in tire, Nick took care of it. It still has a few scratches, I will see Nick again when I can.
"Took my brand new Hyundai Palisade to Gerald Hyundai..."
Took my brand new Hyundai Palisade to Gerald Hyundai Service Department, to get smell from headrests (Recall item) addressed and to have creaking sound coming from rear suspension when turning (also all sorts of complaints on Palisade Forum, attributed to either of the following, replace steering wheel column, replace clock spring, replace top strut cover, replace wheel bearing). BOTH items not fixed. Technician, said couldn't replicate sound from the suspension, even though it happens all the time. Nothing completed on this issue. The dealership fumigated the car and said that should resolve the issue, NOT. Per my research, head rests need to be replaced. Mentioned this to the technician, but that was completely ignored. Now I have to take it back to the dealership a 2nd time, they can't get me back on the calendar for a month a half. Overall, good car, but wouldn't expect both of these items for a brand new $50,000 vehicle. Also, dealership service department needs to do a better job of fixing service issues on the 1st attempt and listen to their customers. We even offered to take the technician with us on a test drive, to point out the sound coming from the rear. Overall, I give them a thumbs down.
"Nick was a delight to work with along with Dan. They..."
Nick was a delight to work with along with Dan. They both made me feel comfortable. I did not want to feel pressured at any time and they both knew
Thank them both
"Go see them. Ask for Nick he will work hard to make sure..."
Go see them. Ask for Nick he will work hard to make sure you get what you want. Mike the GM was also very nice and explained the process extremely well.
Other Employees Tagged:
"Very easy to deal with. Nik and his team were great!..."
Very easy to deal with. Nik and his team were great! Great price. The ease was very much appreciated. Thank you Gerald team for everything.
"I feel that due to the quick responsiveness to meet my..."
I feel that due to the quick responsiveness to meet my requirements to lease a vehicle with Gerald Hyundai, this dealership deserves a 5 star rating. The sales person, Nick, is knowledgeable and very personable and helpful in every way to help me get into the vehicle of my choice without any issues. He and Dany take pride in their work ethic and experience to make the leasing process go smoothly. I am very pleased!
"Nick was so helpful and patient with us and we love our..."
Nick was so helpful and patient with us and we love our palasaide and the leather seats !
Thank you to all that wasted us buying this great family vehicle
"Very busy location. Courteous dealership, with..."
Very busy location. Courteous dealership, with knowledgeable staff. Did take too long for negotiation process and purchase due to many interruptions. Would recommend for Hyundai purchase.
"Gerald Hyundai Genesis is the premier new, used and..."
Gerald Hyundai Genesis is the premier new, used and service dealer in the Chicagoland area. High character, professionalism, and results. I strongly endorse and recommend!
"Fisnik did great as a salesman. He did everything that..."
Fisnik did great as a salesman. He did everything that was needed. He showed us all the features of our new Tucson. I was very happy with his work.