Fiyin Adeyeye | Page 19

Finn was fantastic He listened to our concerns and they looked deeper ultimately fixed the issue looked deeper ultimately fixed the issue More

by hrmqnana45 Verified Customer Verified Customer

Report | Print

dealership change engine on the car but did not bother to install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. t install a new drive belt on the car. they installed the old drive belt of the car which is stretched out and now the engine is actually screeching. they never made an attempt to either call me or let me know that they were installing the old belt drive belt of the car on the 2018 Kia soul that I have now. after I got the car the engine began to screech took it back to the dealer which Carla which is the manager there told me that the end you know the belt is using the old belt I'm like. why did they actually use the old belt when in my previous car the 2012 Kia optima had they change about that's part of the engine belt should have been changed. the drive belt should have been changed. he had no answer More

by Hector Verified Customer Verified Customer

Report | Print

The waiting area was OK, no water in the fridge though. I wished there were a few seats or benches to sit outside I wished there were a few seats or benches to sit outside More

by SHERRIATAVALON Verified Customer Verified Customer

Report | Print

My experience was great! Kia always takes care of me! thank you so much kia Kia always takes care of me! thank you so much kia More

by KENZIEDOLL Verified Customer Verified Customer

Report | Print

Great customer service. Greeted right away offered refreshments. Informative & my appointment for my oil change was done quickly & on time. Thankyou! Greeted right away offered refreshments. Informative & my appointment for my oil change was done quickly & on time. Thankyou! More

by MICHI_0427 Verified Customer Verified Customer

Report | Print

They did great in a timely manner and very communicative I would definitely comeback again I would definitely comeback again More

by NENESHIRLEY2010 Verified Customer Verified Customer

Report | Print

KIA sold me a defective engine. Lester advised to drive the vehicle until something transpires with me and my family. They did not replace my engine , they didn't replace my vehicle Lester advised to drive the vehicle until something transpires with me and my family. They did not replace my engine , they didn't replace my vehicle or provide any proper solutions. Just to keep driving until I experience engine failure. This is the most unethical, unprofessional service I have ever received. I have previously purchased 3 kia's. My future purchases after this awful experience will not be with Kia. The worst company with no resolution. They don't care about your safety, or customer retention. Just to currently Line their pockets. More

by ArielMonegain Verified Customer Verified Customer

Report | Print

Exceptional service department. JP Rivera is an asset to the department and am excited to see him excel in the years to come. JP Rivera is an asset to the department and am excited to see him excel in the years to come. More

by M.SOSON Verified Customer Verified Customer

Report | Print

Took a two day repair and turned it into an 8 day repair- hardly gave me updates...every update/reason for delay was opposite of the reason they gave the update before- they were just making it up. Want to c hardly gave me updates...every update/reason for delay was opposite of the reason they gave the update before- they were just making it up. Want to call for an update? Good luck...after 10-15 minutes on the phone the receptionist will send them an email on your behalf... I paid a lot ( a lot!), got poor service, horrible communication, and when I went to pick up the car the $4000 bill I had an estimate for in writing had another $500 added onto it...I had to negotiate with the service people for 45 minutes to get the bill that they promised...first they removed $300, then another $100...then they said it was $27 more ( for no reason)... just trying to take advantage of people who won't stand up for themselves. Ouch. More

Report | Print

Excellent communication and resolved all of the outstanding recalls on their own volition. happy customer. outstanding recalls on their own volition. happy customer. More

by ALAN44 Verified Customer Verified Customer

Report | Print