Fiyin Adeyeye | Page 27

Excellent experience. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. Friendly staff especially Fin was very kind and professional and excellent services. Pricing was reasonable. More

by Maridic Friedberg Verified Customer Verified Customer

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Embarrassingly bad customer service! I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and I went to pick up my vehicle after an oil change and having a few recalls taken care of, only to find a fresh nail in my tire! I was dropped off and had no way to get home and bc it was after the service dept was closed, the tire could not be fixed and the sales manager said they could not give me a loaner to get home, so I had to get an uber home and back the next day. I asked if I could be reimbursed for those and he said definitely. Of course it was not without a lot of effort that I was promised reimbursement (still tbd if I was receive it!) This was a huge waste of time as I live 40 minutes from the dealership. When I asked the service manager the next day if she could compensate my waste of time with a free oil change or something, after all it was due to something they caused (nail in the tire) she said no bc they had already “taken care of the tire” for me. Are you kidding? Like you think you did me some favor by repairing the tire your tech got a hole in?? When I pointed out that the only reason I had the tire problem was due to her service team getting a nail in it, she said “Well yeah, but we took care of it for you.” She also pointed out that they were reimbursing me for the extra Uber trips, which I reminded her were also only because of the tire problem that her team created! Honestly, a free oil change wouldn’t be enough to compensate me for the time I wasted making an extra trip to the dealership during the holidays (not to mention I am in the middle of a move and had to find a time to do this while I had childcare) but it would at least be a gesture. I am surprised that a customer service manager doesn’t understand the lifetime value of a customer. We bought the vehicle there brand new in April. We have decided to get the vehicles regular maintenance there even though we have MANY options that are much closer. Prior to this, I had planned to get all maintenance at the dealership and would have probably bought my next car there, however after this experience, I’m not sure what would have me choose to go back there. I hope someone from the dealership or the corporate office reaches out to me so I can have a conversation about this with them. I have worked in customer service for 20+ years and would be embarrassed if I found out this is how someone on my team handled a situation like this! More

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I needed to bring my car back for a re-call on my steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in s steering wheel. When I scheduled my oil change, tires rotated last week, I think someone should have checked to see if the part for re-call was in stock. So, I had to make another trip when it came in and sat for another two hours. Maybe they need better communication More

by vlane54 Verified Customer Verified Customer

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Very caring and genuinely interested in the needs of their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealershi their customers. Pleasant and respectful staff. The dealership is clean and well maintained. Always a pleasure whenever I have to visit the dealership. More

by PENGPANLONG Verified Customer Verified Customer

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Worst place ever always a problem and issue at this place definitely will not recommend to anyone definitely will not recommend to anyone More

by mnieves742 Verified Customer Verified Customer

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Very high prices. Didn't even wash it, then blocked me in. Don't plan on ever returning. Didn't even wash it, then blocked me in. Don't plan on ever returning. More

by DART_HALOWS Verified Customer Verified Customer

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Fin was great and very respectful. He went above and beyond to make me satisfied He went above and beyond to make me satisfied More

by vlane54 Verified Customer Verified Customer

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Service team was fantastic. Got me in quick and have to come back for repair Got me in quick and have to come back for repair More

by GRABO13 Verified Customer Verified Customer

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Senior management was patient, with good listening skills and yet was focused on solving my problem. and yet was focused on solving my problem. More

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The work was good but takes too long and I may not go back just for that reason. back just for that reason. More

by markyyrivera Verified Customer Verified Customer

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